Customer Strategy Management::Define Customer Support Strategy & Plan

Define Customer Support Strategy & Plan processes ensures that a Customer Service Strategy is a thorough plan to handle customer interactions. It lets the organization provide a consistent customer experience throughout the customer journey.
A customer support plan establishes methods and techniques to deeply examine customers' perceptions and expectations of the organization, and guides the company through the process of bringing its customer service activities in line with customers' needs.
Improved customer experience results in a more loyal customer base. Loyal customers buy more often, spend more, and refer their friends and family to the organization either through social structures.

This process was Customer Support Strategy & Planning