Customer Interaction Management::Update Customer Interaction

MODA / Business Process Framework / Process / Customer Domain / Customer Interaction Management / Update Customer Interaction

Project:

Customer Interaction Management

Update Customer Interaction : Public <<TMF_Process>> eTOM Process

Created:	6/28/2022 6:09:32 PM
Modified:	1/16/2025 11:26:34 AM

Project:
Author:	TMF
Version:	24.0.0
Phase:	24.5.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{830ABE0C-D806-4c95-BF77-204A5E9CEAA4}
Appears In:	Customer Interaction Management

The purpose of this process is to update the customer interaction, typically when additional action is carried out during long-lived interactions. When the customer should be notified about the update, this process triggers the Notify Customer process to perform the notification.

Associations To
Tagged Values
Advanced

Element	Source Role	Target Role
«TMF_Vertical» Assurance Vertical «TMF_VerticalAggregatesProcess»	Name:	Name:
Details:
«TMF_Vertical» Billing Vertical «TMF_VerticalAggregatesProcess»	Name:	Name:
Details:
«TMF_Domain» Customer Domain Domain «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Customer Interaction Management eTOM Process «TMF_isComposedByProcess»	Name:	Name:
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«TMF_Vertical» Fulfillment Vertical «TMF_VerticalAggregatesProcess»	Name:	Name:
Details: