Customer Interaction Management::Authenticate User

MODA / Business Process Framework / Process / Customer Domain / Customer Interaction Management / Authenticate User

Project:

Authenticate User : Public <<TMF_Process>> eTOM Process

Created:	6/28/2022 5:12:18 PM
Modified:	1/16/2025 11:26:34 AM

Project:
Author:	TMF
Version:	24.0.0
Phase:	24.5.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{B2627BDF-8A40-458b-AD43-28128C011599}
Appears In:	Customer Interaction Management

The purpose of this process is to authenticate the person involved in the interaction from the customer side. In self service channels the user may need to login in order to authenticate himself, in other channels the user my need to answer identity verification questions.

Associations To
Tagged Values
Advanced

Element	Source Role	Target Role
«TMF_Process» Customer Interaction Management eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Vertical» Assurance Vertical «TMF_VerticalAggregatesProcess»	Name:	Name:
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«TMF_Vertical» Fulfillment Vertical «TMF_VerticalAggregatesProcess»	Name:	Name:
Details:
«TMF_Domain» Customer Domain Domain «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Vertical» Billing Vertical «TMF_VerticalAggregatesProcess»	Name:	Name:
Details: