The purpose of this process is to re-establish customer relationship which were suspended or terminated in the past. This process recovers the appropriate customer information along with the past customer interactions and provides them to the operational systems in order to provide continuity in the customer management processes.
Pending on the customer status this process performs:
• Change in the status of the customer information in the operational systems • Retrieve customer information from archive systems • Create/Update the retrieved customer information • Restore / retrieve previous customer interactions information.
