Develop an implementation plan considering training and operational support measures and needs, such as the proper parameter information for the Service Quality Management process; � Consideration of current and future service and underlying resources infrastructure, as well as expected solution results, budget, duration and risks; � Consideration of the time schedule according with customer requirements; � Ensure service and provisioning efficiency; � Undertaking a business assessment, ensuring an appropriate time-to-revenue as a result of the service and underlying resource investment;
