Analyze Service Quality (Deleted) : Public <<TMF_Process>> eTOM Process
Created:
6/28/2022 5:10:41 PM
Modified:
1/16/2025 11:26:33 AM
Project:
Author:
TMF
Version:
24.0.0
Phase:
24.5.0
Status:
Team Approved
Complexity:
Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:
{DD0C715C-026E-4d4b-9A17-DAAFE5104C0B}
Appears In:
Analyze Service Quality business activity assess, research and evaluate captured service quality experiences to customer satisfaction expectations. Analyze Service Quality assess and validate information to evaluate the service quality performance. Sub-activities include correlating captured service performance and customer feedback events, gaining insights on customer expectations and service delivery performance.
