Define Service Quality (QoS) (Deleted) : Public <<TMF_Process>> eTOM Process
Created:
6/28/2022 5:19:45 PM
Modified:
1/16/2025 11:26:33 AM
Project:
Author:
TMF
Version:
24.0.0
Phase:
24.5.0
Status:
Team Approved
Complexity:
Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:
{977D3528-4628-4f6b-A3E6-91713B8DB9D6}
Appears In:
Define Service Quality (QoS) business activity identify and describe required service excellence determinants. Service excellence determinants include standards for service quality (with quality dimensions), service quality controls, service quality measures and service quality metrics. Define Service Quality determines quality of service (QoS) indicators based on performance property of a services' lifecycle to enable monitor, analyze, improve and report on the degree of excellence that can be guaranteed in advance by a service level agreement.
