| Element |
Source Role |
Target Role |
«TMF_Metric» Speed of first level root cause analysis
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
«TMF_Metric» Number of customers out of service for more than 24 hours
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
«TMF_Metric» Event reduction rate
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
«TMF_Metric» Average time to close a trouble ticket
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
«TMF_Metric» Number of major outages
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
«TMF_Metric» Number of tickets opened on the last day of the week, month, quarter and year
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
«TMF_Metric» Detection of spikes
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
«TMF_Metric» Average time to generate an enriched actionable trouble ticket
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
«TMF_Metric» Speed of detection of spikes
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
«TMF_Metric» Average number of tickets opened per day, week, month, quarter and year
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
«TMF_Metric» Average number of tickets in progress
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
«TMF_Metric» Average number of tickets closed per day, week, month, quarter and year
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
«TMF_Metric» Average wait time for help desk response
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
«TMF_Metric» Root cause event to trouble ticket percentage
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
