Element
Source Role
Target Role
«TMF_Metric» # Order Status Queries
Metric «TMF_MetricGroupMetric»
Name:
Name:
Details:
«TMF_Metric» # Agent Customer Record Updates
Metric «TMF_MetricGroupMetric»
Name:
Name:
Details:
«TMF_Metric» # Minutes Agent Customer Record Update Time
Metric «TMF_MetricGroupMetric»
Name:
Name:
Details:
«TMF_Metric» Average Customer Order Status Query Response Time
Metric «TMF_MetricGroupMetric»
Name:
Name:
Details:
«TMF_Metric» Average Agent Customer Record Update Time
Metric «TMF_MetricGroupMetric»
Name:
Name:
Details:
«TMF_Metric» # Hours Agent Time On Call
Metric «TMF_MetricGroupMetric»
Name:
Name:
Details:
«TMF_Metric» % Agent Time On Call, Of Agent Time At Work
Metric «TMF_MetricGroupMetric»
Name:
Name:
Details:
«TMF_Metric» # Minutes Order Status Query Response Time
Metric «TMF_MetricGroupMetric»
Name:
Name:
Details:
«TMF_Metric» # Hours Agent Time At Work
Metric «TMF_MetricGroupMetric»
Name:
Name:
Details:
«TMF_Metric» % Customers Who Update Their Customer Records Online
Metric «TMF_MetricGroupMetric»
Name:
Name:
Details:
«TMF_Metric» # Customers Who Update Their Customer Records Online
Metric «TMF_MetricGroupMetric»
Name:
Name:
Details: