# Contacts Abandoned IVR Phase

MODA / Business Metrics / Metrics / Metrics / CEM / # Contacts Abandoned IVR Phase

Project:

# Contacts Abandoned IVR Phase : Public <<TMF_Metric>> Metric

Created:	5/19/2022 5:41:48 PM
Modified:	6/21/2023 3:20:16 PM

Project:
Author:	Giu Platania
Version:	22.0
Phase:	23.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{322C102F-5B03-4feb-8B86-9A8F0197C25B}
Appears In:	CEM

# Abandoned contact attempts during the IVR phase;
ADDITIONAL COMMENTS: This counts any call to the IVR system which terminates at a non-designated termination point. It is recommended that subjective surveys be conducted to ascertain why the call was ab

Associations To
Tagged Values
Advanced
Other Links

Element	Source Role	Target Role
«TMF_MetricGroup» Manage (Manage Profile/Service, Receive Help, Receive Resolution) Metric Group «TMF_MetricGroupMetric»	Name:	Name:
Details:

Tag	Value
busvalue	Used to measure the performance of the IVR system.
Details:
category1	Manage (Manage Profile/Service, Receive Help, Receive Resolution)
Details: Description: team-specific category 1 (for BMS, this is the "BMS Domain")
egid	M-C-5e
Details: Description: Enhanced Group ID; team-specific alphanumeric code; longer form ID, more human friendly than a number. If not provided, it can be created using formula GROUP-SEQUENTIAL#. For example, a team with code ABC would have the first un-numbered metrics being ABC-001.
entrydate	12/4/2014 12:00:00 AM
Details: Description: date when metric was defined or added
gid	44049
Details: Description: Group ID, assigned by domain team responsible for metric (BMS, CEM, SLA, etc.); start with 1 and increment, but can be whatever team decides. Note this is different from tid, ntid, and dtid (TMForum IDs), since these can only be assigned by metrics team at maturity level 4
group	CEM
Details: Description: TMForum group/team that is responsible for the metric definition
maturity	3-Validated
Details: Values: 1-Proposed,2-Defined,3-Validated,4-Normalized,5-Benchmarked Description: Maturity Level is an enumeration of maturity stages ranging from "One" to "Five", as per TM Forum Frameworx conventions. Maturity Level is typically associated to a Version Descriptor and Frameworx Business Metric selects the latest from the maturity history
metrictype	Non-Calculated
Details: Values: Ratio,Non-Ratio,Non-Calculated Description: specifies whether metric is a Ratio (a specific kind of formula), Non-Ratio (other kind of formula), or Non-Calculated (ie, given, with no calculation needed or provided)
tid	747
Details: Description: TMForum ID, assigned by central metrics team
units	Number
Details: Description: units of measure, like Number, Day, etc.