Quality assurance for complex customizable network services, leveraging a digital-first approach with a highly automated platform for software-defined smart networks.
The catalyst will demonstrate an integrated and automated multi-operator service assurance capability supporting SD-WAN products in the RUN-phase. One CSP owns the interface to the customer, but depends on services from different operators acting as if they were all from one source. To deliver consistent service and an enhanced customer experience, the enterprise’s primary or “overlay” CSP will leverage partner CSPs (referred to as “underlay” CSPs) across different geographies. The solution will automate processes across the partner network ecosystem. In addition to providing guaranteed service levels to the enterprise, the catalyst will include a state-of-the-art customer portal embedding AI-guided operational assurance and experience orchestration capabilities. The solution demonstrates elements of a digital-first enterprise customer experience management for primary CSP and their partners in a collaborative business environment. These include visibility into the monetization of their SD-WAN services, including real-time charging, performance and QoS implications, and transparency and control over the collective resources managed by their primary CSP and its partners. The solution will also showcase how AI-guided experience monitoring and next-best decisioning at scale can help augment customer trust and proactively fill in experience gaps to improve monetization. Where enterprise network service offers are traditionally supported in an insular, siloed fashion within the primary CSP and across its partner CSP ecosystem, our solution will demonstrate how to interconnect numerous participating networks and systems using TM Forum Open APIs to provide an enhanced enterprise experience.
Digital Monetization Overview in C23.0.565
Service Assurance Use Cases - Catalyst C23.0.565
DEMO-Building customer trust through a multi-network assurance platform-2
DEMO-Building customer trust through a multi-network assurance platform-1
MATRIXX Digital Monetization for Growth-Centric CSPs
MYCOM OSI Solution Brief- Enterprise Assurance Solutions
SAP E-Commerce for Telecommunications
Flytxt AI for Customer Lifetime Value Maximisation
C23.0.565 Innovation Arena presentation
Narrative: Building Customer Trust Through Multi-Network Assurance
Building customer trust through a multi-network assurance platform- Phase III
Email the members of the Catalyst team to request more details.
Sharing infrastructure and exposing network capabilities to unlock revenues from B2B2X and end-to-end digital services beyond connectivity in smart spaces
Simplifying network maintenance for the 5G era with a digital twin network approach to achieve high autonomy and business value for CSPs.
Increase lifetime value and reduce churn with data architecture, machine learning and real-time decisioning.