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The big deal - Phase II

URN C26.0.967
Topics B2B Services, Connectivity, Enterprise architecture

Innovation to transform complex enterprise business. Using enhanced catalogs and AI for improved operations and to open revenue opportunities.

The "Big Deal" tackles one of the most persistent challenges in B2B telecom: the complexity of quoting, configuring, and ordering enterprise services at scale. Despite ongoing digital transformation efforts, many Communication Service Providers (CSPs) still rely on manual quoting processes for complex enterprise deals. This results in slow response times, lost opportunities, unvalidated configurations, costly manual rework, and revenue leakage when orders must be adjusted post‑sale. At the same time, rigid product definitions and inflexible catalogs make automation difficult, turning transformation initiatives into long, expensive programs. What This Catalyst Delivers This Catalyst demonstrates a new, end‑to‑end approach to enterprise product commercialization—moving from manual, error‑prone processes to fully automated, intent‑driven quoting and ordering At the start AI to extracts intents and locations from written RFP documents and then uses this to generate a quote and other bid repsonse materials. At the heart of the solution is a runtime, TM Forum–compliant catalog capable of modeling even the most complex enterprise products and their relationships. An AI is used to identify the intents and service locations within RFP documents and then to configure solutions from catalog components, There are agent and customer self service experinces through the journey also. Key Innovations Intent‑driven digital and assisted channels An AI discovers intent and does repretitive work while sales teams use advanced solutioning tools for assisted selling—removing complexity from the customer experience. Advanced catalog composability and relationships New modeling patterns manage complex dependencies across products and services, providing guardrails for fulfillment and enabling goal‑seeking automation and AI‑driven orchestration. Supplier and access option intelligence A supplier scanner matches customer intent to the best third‑party access options by geography, enabling optimal commercial and technical decisions. One product, many markets A single catalog model supports multiple markets with different currencies, pricing, regulations, languages, and feature availability—dramatically improving global scalability.

Resources

The Big Deal - phase 2 - is all about tackling the real world challenges facing CSPs when dealling with big complex deals for enterprise customers that need complex connectivity (SD-WAN), 3rd party cloud products and IoT fleet products. These resources will help you understand the ask of our fictional customer (Parcel Panther) and their complex requirements. Without the capabilities we are demonstrating in this phase of the catalyst, a CSP would take much longer to respond to the RFP - real world expereince from our champions suggest that these can take months to respond to in some cases. Getting a valid and accurate quote in front of Parcel Panther faster than the opposition can be the key factor in winning that deal.

2026

Solve B2B Telco Issues

CSG Quote and Order product overview

Parcel Panther FRP

Blueprinting autonomy (White Paper)

Autonomous Networks (eBook)

Extinction or evolution (Reader Forum)

Your comprehensive guide to autonomous networks: Transforming service delivery with AI and automation

Appledore Consulting report on Telco-specific CPQ Systems

Infographic

Project summary infographic

Previous phase

C24.5.734 Big Deal Arena Pack (Phase 1)

Contact team

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Team members

Ciena Corporation logo
CSG Systems, Inc. logo
Indosat Ooredoo Hutchison logo
Champion
Infosys logo
Orange S.A. logo
Champion
Vodafone Group logo
Champion

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