2024 Catalyst Projects

See Innovation Come To Life

At the heart of innovation at Innovate Asia, 10+ Catalyst projects will debut their groundbreaking innovations live in the expo hall and on the Innovate stage.

Harnessing the collaborative global force of the greatest industry minds from global organizations, our Catalyst project teams are pioneering solutions to propel industry innovation and growth through Open APIs, ODA, AI, and automation.

Experience first-hand their inventive and trailblazing demonstrations. Delve into the challenges tackled, use cases explored, and solutions forged. Connect with these visionaries to discover how you can leverage their achievements to align with your business objectives and advance future outcomes.

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The Big Deal - Phase II

Enterprise telecommunications usually requires multi-part solutions. These solutions can be complicated, mixing geographic communication services, connectivity, security, voice, video, data & many IT application and infrastructure services that depend on each other in different ways. The cost to deliver CSP services can be variable depending on the availability of the services at the location or specific configuration requirements. It becomes necessary to qualify locations as well as validate dependencies, configurations, a robust solution is required for this solution complexity and for the the management of contractual terms, pricing, deal profitability and then the fulfilment of the configurations.

URN: C25.0.788

Project details

GenAI powered cognitive toolkit for network and service management - Phase III

This Catalyst examines Autonomous Networks and Gen AI in the context of addressing the complex challenge CSPs face in delivering high-quality 5G Fixed Wireless Access (FWA) services, which require sophisticated AI-driven models for network planning, provisioning, customer engagement, service assurance, and monetization. Traditionally, CSPs require extensive infrastructure and isolated AI models for each function, making scaling costly and limiting flexibility. Additionally, managing diverse AI models in silos reduces cross-functional insights, impacting service quality, customer experience, and operational efficiency. Our solution—a Generative AI Platform-as-a-Service (PaaS) toolkit—creates business value by offering CSPs a unified, intent-driven platform that centralizes multiple task-specific AI models along with Gen AI LLMs on shared infrastructure.

URN: C25.0.790

Project details

Agentic ODA for proactive personalized customer experiences

This catalyst focuses on empowering TM Forum’s Open Digital Architecture (ODA) with agentic RAG capabilities, enabling a loosely coupled, modular agentic AI system where each ODA component functions as an independent, AI-powered agent. By embedding Agentic RAG within each ODA component, this architecture facilitates real-time alerting and response generation, enabling cohesive, multi-channel proactive customer engagement. With this framework, each functional module in the ODA (e.g., billing, service management, product catalog) can independently retrieve contextually relevant AI-based information and deliver personalized AI-driven responses and notifications. This approach makes it possible to deliver a seamless, full-lifecycle, white-glove customer experience at scale. This catalyst will demonstrate the business value of enhancing ODA with Agentic AI and Agentic RAG to enable dynamic, autonomous interactions across components, yielding substantial savings in deployment and integration costs compared to OpenAPI or Data Trading. When used for proactive use-cases, we will demonstrate how an agentic AI architecture increases customer satisfaction, lifetime value, and cross-sell and upsell opportunities while lowering support and operational expenses. Finally we’ll showcase how real-time insights, predictive maintenance, and preemptive issue resolution enhance brand perception and customer loyalty, while agile service adaptation and efficient resource allocation boost workforce productivity.

URN: C25.0.793

Project details

SATCOM with an Edge - Phase III

Societies and businesses that live and operate in remote locations not only need basic connectivity services but also superior experiences that are on-par with services delivered in mainstream locations. While SATCOM + 5G provides the much needed basic connectivity services for the poorly connected and unconnected societies, SATCOM providers and CSPs can go a step further to empower the first responders and businesses with rich applications and low latency services, offering new pathways to generate new revenue. In this catalyst, we propose to develop following key capabilities to enable Telcos and SATCOM providers to deliver mission critical services to first responders and business customers. Phase 3 proposes to extend the Phase 2 solution (ie: SATCOM + 5G Anywhere) with new capabilities to further empower the first responders and businesses in remote locations with mission critical low latency applications at the edge, thus providing new revenue streams for SATCOMs and CSPs 1- Provision mission critical Edge applications on-demand to an edge computing device. 2- Monitor and assure end to end network, service and application performance. 3- Charge and Bill for the network services and applications

URN: C25.0.766

Project details

Quality of Trust - Addressing spam to unleash monetization

Globally, over 5.5 billion spam calls are made monthly, and associated scams from smishing and vishing result in more than $55 billion in annual losses. These spam and scams erode trust in digital communications and place significant burdens on organizations and CSPs for a solution. To achieve trust, a globally coordinated Tool is essential to combat spam and resulting scams. This will not only restore subscriber trust, but it will also incentivize CSPs to solve the Spam & Scam problem by unlocking new monetization opportunities from the Tool for CSPs. Such a Tool would leverage real-time intelligence sharing and advanced filtering or AI/ML models across CSP networks globally, helping telcos significantly reduce spam and associated Scams across SMS, voice, and other channels. This enhanced security would restore consumer confidence in the legitimacy of communications, enabling safer transactions in areas like payments, e-commerce, and even government services. As trust increases, telcos could leverage this tool to build new revenue models using secure communication platforms and APIs for other businesses while fostering a trusted digital ecosystem, vital for the future of digital communications commerce, payments and other digital use cases.

URN: C25.0.763

Project details

Autonomous CEI for zero-touch 5G and wifi networks - Phase V

The telco industry is currently facing several challenges in managing and operating increasingly complex networks. These networks now incorporate new open-architectures, virtualization, automation, expanding 5G technology and network as a service models. Additionally, there is a critical need to ensure the highest Quality of experience while improving the network efficiency. Anticipating the customers’ pain points and proactively implementing autonomous solutions before any service degradation occurs – across both fixed and mobile networks – is central to this project. In this phase, we are expanding on previous achievements, including predictive capabilities, root cause analysis (RCA), digital twin technology, capabilities exposure, and Wi-Fi networks. We are enhancing the Customer Experience Index (CEI) to include Customer Care interactions leveraging Generative AI for Customer Care. Our goal is also to create a unified CEI for convergent networks (integrating Wi-Fi and 5G) and to explore CEI applications for Sustainability, dynamic slicing and intent services, always focused on the customer experience improvement. Yet these challenges also present potential opportunities, enabling CSPs to deliver added value services to market sectors, enterprises and consumers with higher levels of quality and efficiency.

URN: C25.0.794

Project details

Beyond chatbots: Revolutionizing telecom with advanced generative AI - Phase II

In the first phase of the Catalyst project, “Beyond Chatbots,” we tackled the issue of fragmented customer service in telecom by leveraging Generative AI and machine learning. We improved customer interactions with personalized, real-time responses, achieving over 70% accuracy in predicting customer intent and ensuring faster resolution. Additionally, we reduced operational costs by 50% through more efficient handling of interactions. Our solution also focuses on creating an industry blueprint for the effective use of GenAI, promoting best practices and widespread adoption With this progress, we are ready to take the next step—proactively addressing customer needs before they even contact customer service. In the second phase, we aim to solve this by enhancing our predictive capabilities, allowing us to engage high-risk customers before they need to reach out. This approach will help mitigate churn risks and improve customer satisfaction by offering proactive, personalized solutions. By refining our model and advancing the industry blueprint we will drive further innovation in customer engagement and operational efficiency, ensuring long-term value for telecom providers and their customers.

URN: C25.0.767

Project details

UNITe: Unified Network Integration for Terrestrial and Non-terrestrial Communications - Phase II

In Phase-2 of our 'Cellular to Satellite Communication' project, we focus on validating the proposed solution through a proof of concept and quantifying its benefits for global supply chain management. By integrating cellular and satellite networks, we aim to provide seamless connectivity for real-time monitoring and control of high-value shipments, such as perishable food, pharmaceuticals, and defense supplies. This phase will also contribute to evolving industry standards and assess the commercial viability of our scalable communication framework, driving both operational efficiency and sustainability.

URN: C25.0.772

Project details

Converged access - Phase IV

Business value focus on our past 3 years of work in the converged access space. This year we further explore additional connectivity options as well as leverage the increasing benefits of AI within our intent based framework. This will be further refined withing out upcoming team sessions. We already have a well formed team that is excited to contribute. It may include elements of the Broadband Forum's CloudCo and more elaboration on the valuable CAMARA apis that are being published.

URN: C25.0.807

Project details

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