The purpose of Party Problem Management is to manage problems reported by customers, suppliers, partners etc. resolving these problems to the parties' satisfaction, and providing meaningful status on the issue as needed to the party. Party problems can include: • General questions on products purchased and being used by the party • Problems with products already purchased and being used by the party either due to lack of education or service/network problems. • Problems with a material purchase from the service provider, even if they do not have an account with the said service provider. • General inquiries, complaints, and commendations.
ODA Function Block:
Party Problem Management
Component specification status: