SunVizion Service Order Management
SunVizion Service Order Management revolutionizes the service activation process for both enterprise and individual clients by providing complete automation. With just one click, users can effortlessly create service orders, drastically reducing service delivery time to a matter of minutes. This significant time reduction not only enhances customer satisfaction but also enhances the service provider's competitiveness. The service order generation can be seamlessly integrated with external CRM systems through the API. Alternatively, it can be initiated by the customer service office or even self-registered by the client through a dedicated portal. Once an order is placed, whether it involves Ethernet Leased Lines or metro WDM links, SunVizion automatically initiates the service design process. During the service design process, SunVizion performs various tasks. It checks the availability of network resources required to provide the service by utilizing the Resource Inventory. It creates instances of customer-facing services and resource-facing services using the Service Inventory & Service Catalog. Additionally, it identifies the necessary physical (network infrastructure) and logical (network connectivity) resources for service provision. The Workflow module orchestrates all the tasks related to service activation, ensuring a streamlined process. For the activation of services, individual work orders can be dispatched to field teams through the Workforce module or automatically forwarded to external provisioning systems. This level of automation significantly reduces human error, minimizes operation and maintenance costs, and remarkably shortens the service delivery time from days or weeks to mere minutes. By automating the service activation process, SunVizion Service Order Management delivers unparalleled efficiency, accuracy, and customer satisfaction while substantially reducing operational costs.
All mandatory Open APIs certified
Prototype Component Conformance
Full coverage
Partial coverage
No coverage
API Management
Enterprise Integration
Event Management
Channel Management
Content Management
Experience Mgt Strategy & Planning
Navigation Management
Agreement Management
Bill Generation Management
Billing Account Management
Billing Inquiries Management
Debt Collection Management
Digital Identity Management
Document Management
Lead & Opportunity Management
Marketing Communications
Party Interaction Management
Party Management
Party Privacy Management
Party Problem Management
Party Roles Permissions Mgt
Payment Management
Sales Strategy & Planning
Bill Calculation
Commission Management
Product Assurance Management
Product Catalog Management
Product Configurator
Product Inventory
Product Order Capture & Validation
Product Order Delivery Orch & Mgt
Product Test Management
Product Usage Management
Purchase Management
IT and Network Infrastructure Management
Location Management
Resource Capability Delivery
Resource Catalog Management
Resource Configuration and Activation
Resource Discovery and Reconciliation
Resource Inventory
Resource Order Management
Resource Test Management
Resource Usage Management
Service Balance Management
Service Catalog Management
Service Inventory
Service Order Management
Service Qualification Management
Service Quality Management
Service Test Management
Service Usage Management
Strategic Resource Planning
Supply Chain Management
Work Order Management
Workforce Management
Accounting Management
Anomaly Management
Campaign Management
Experience Insight Management
Knowledge Management
Product / Sales Performance Management
Recommendation Management
Resource Performance Mgt
Service Performance Mgt
