Customer360 Management API

REST API

Preview version

This is a new version of this asset.

Overview

An API to give a consolidated Customer overview. This is a view-only API, based on the various underlying involved TM Forum Open APIs. This API provides references where one can find detailed information for: Account, Agreement, Appointment, CustomerBill, InteractionItem, LoyaltyBalance, ProductOrder, ProductValue, Promotion, Quote, ServiceProblem, TroubleTicket, UsageSpecification

Release history
v5.0.1

08-May-2026 – TMF717 v5.0.1 RC1 Preview release: Open API Specification (OAS), User Guide, Conformance Profile, and Postman Collection.

This Preview release fixes invalid examples caused by a recent OAS tooling change that made the customer field mandatory within event.customer360. A minimal illustrative example was added to satisfy this requirement.

No Customer360 data models were updated in this release.
01-Nov-2024 v5.0.1 release: preview release fixes to Conformance profile and User Guides.
- Updated Acknowledgement Section.
- Corrected create event example.
20-Sept-2024 v5.0.1 release: OAS hotfix v5.0.1
- Corrected the discrepancies between the parameter names of entity and sub-entity
- Added Loyalty Account in place of Loyalty Balance sub-entity
- Run the specmatic tool on generated oas file and corrected all the errors