Trouble Ticket Management API

Overview

Provides a standardized client interface to Trouble Ticket Management Systems for creating, tracking and managing trouble tickets among partners as a result of an issue or problem identified by a customer or another system. Examples of Trouble Ticket API clients include CRM applications, network management or fault management systems, or other trouble ticket management systems (e.g. B2B).

Version history

v5.0.0

08-May-2026 docker-compose has been expanded to enable proxy settings by default, simplifying CTK execution in corporate HTTP proxy environments where this previously required in‑house configuration. README files have been updated to document proxy usage. Failed HTML reports can now be opened directly in a browser, and HTML reports now include headers identifying the API and CTK version used, improving certification clarity and traceability.

21-Jan-2026 The CTK and RI have been re-released in a dockerized format, this may require different set up requirements and any automation platforms will need to be updated. Click here for more information.

18 July 2025 patch release v5.0.1: User Guide: reflects corrections in examples and alignment with the updated OAS template.

27-Aug-2024 v5.0.0 Conformance profile documentation fix: in Definitions for Filter section: All our APIs have mandatory GET operations.

v4.0.0

15-May-2026 – CTK updated docker-compose has been expanded to enable proxy settings by default, simplifying CTK execution in corporate HTTP proxy environments. README files have been updated to document proxy configuration.

07-Nov-2024 TMF621 v4.0.0 CTK file fix Mac-Linux-RUNCTK.sh modified to remove syntax errors. No impact to awarded Open API Conformance certifications.