| The Business Process Language of TM Forum's Solution Frameworks (NGOSS) | The Proven Solution for Business Process The TM Forum’s Business Process Framework (eTOM) is known around the world for the common vocabulary it establishes for both business and functional processes. By mapping processes in language that all facets of an organization understand, the Framework enables a business-driven approach to managing enterprise processes, and helps to identify and prioritize which operational areas are most critical to business objectives. The Business Process Framework can be used as a tool: - For analyzing an organization’s existing processes, enabling quantitative assessment of value, cost and performance of processes
- To reveal instances in which different processes deliver the same business functionality, which helps to eliminate duplication and generate cost savings.
- To find missing steps in processes, leading to more efficient operations.
- For expediting development of new processes where gaps are found or where changes need to be made
- To simplify procurement, serving as a common language between service providers and suppliers.
The eTOM is in use extensively for a wide variety of business process projects.
Visit the Case Study Library to see over 100 case studies referencing the use of eTOM across service providers and their suppliers Did you know??
The Business Process Framework V8.0 also has now embedded direct support for 14 ITIL processes from itSMF, creating an integrated solution that encompasses both eTOM and ITIL together.
The Business Process Framework has been incorporated into ITU-T Recommendation M.3050 and is approved and published by the ITU-T as an international standard.
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Visit the 'Clickable Business Process Framework (eTOM)' |
| Business Benefits | | Provides a standard structure, terminology and classification scheme for describing business processes and their constituent parts | The Business Process Framework’s layered, flexible approach allows mapping and modeling for all sizes of projects and all types of organizations. | | Enables creation of consistent and high-quality end-to-end process flows, with opportunities for cost and performance improvement | Embedding the ITIL policy approach into the Business Process Framework helps organizations map applications of those policies into the Business Process Framework. | |
| Current Deliverables | Business Process Framework (eTOM) Release 8.0 adds eTOM/ITIL mapping and new Revenue Management process definitions.
The Business Process Framework (eTOM) Release 7.5 (GB921), decomposes all enterprise processes.
"Building Bridges: ITIL and eTOM", Release 1.0 (TR143)) details how the TM Forum has worked with the itSMF to draw together the Business Process Map (eTOM) and IT Infrastructure Library (ITIL). The purpose is alignment of Operations Support Systems (OSS) that helps engineers and business people to understand one another and their respective systems.
Business Process Framework Charter | |