Coaching

Put new skills into practice

TM Forum’s coaching service complements our Certification program helping your people put their new skills into action.

Perhaps your team need some extra help getting started in applying Open Digital Architecture (ODA) standards or tools to a specific project or business case? Or maybe there is a topic from one of our Collaboration projects where you need more support in applying it to the unique context of your organization?

Whatever your requirements, we’ll design a bespoke coaching program wrapped around your needs. 

Programs usually last one or two days.

Reinforce learning, build confidence

Our bespoke coaching programs will benefit your team in multiple ways: 

• Reinforce new skills and learning immediately following the Certification program. 
• Deepen understanding of ODA principles to ultimately enhance, optimize and deliver business and technical excellence.
• Identify relevant ODA collateral for reference and use in your environment.
• Speed up the fluency of new skills and their application to job tasks, while increasing the confidence of your team.
• Provide guidance to support specific use cases and wider digital transformation.

Develop your skills

TM Forum’s expert coaches have a deep understanding of ODA tools and techniques, and real-world experience of how these can be applied to a broad range of use cases. 

Your instructor will work with you to design a session that builds on your skills already gained through TM Forum Certification programs.

The coaching session is always designed through discussions with key stakeholders in your company. This ensures it is firmly focused on helping you and your team to overcome any specific challenge, progress a task or improve one or more skills. 

Achieve real world outcomes

Our coaching sessions are highly interactive and rewarding, featuring small group discussions, structured brainstorming and interactive exercises. 

Each topic covered will have actionable outcomes that you can take away and use to drive prioritization and actions across your programs.

Our coaches have helped Members to:

• Apply ODA assets to a specific business problem.
• Tailor an aspect of their business to the ODA's Business Process Framework (eTOM) or Information Framework (SID)
• Use these frameworks to scope a project and implementation plan.
• Apply the ODA to wider business transformation
  • Use ODA to implement Open APIs.

How TM Forum coaching supported Tata Consultancy Services (TCS)

TCS was working through various digital projects using TM Forum’s Open APIs and was looking to better apply their skills to enhance delivery. TM Forum created a two-day coaching session to help consolidate the team’s existing knowledge and better apply it to their ongoing work. The coaching included an interactive discussion of the overall TCS program.

[Participants] were very impressed and happy with the amount and the practical value of the taught content and [the coach's] expertise. Customer representatives particularly valued it. - Tata Consultancy Services