• GB921 Business Process Framework (eTOM) R16.5.0

    Assets include:

    RN332 Business Process Framework Release Notes R16.5.0

    GB921P Process Framework Primer R15.0.1

    GB921U User Guidelines R15.0.1

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    Frameworx release: 16.5

    Details:

    Download the entire GB921 Business Process Framework (eTOM) R16.5.0 suite using the Download All button to the right; or download each file individually from the Assets Included listing below.This Business Process Framework (also known as eTOM) Suite...

    Standard(s): Business Process Framework (eTOM)

  • GB922 Information Framework (SID) R16.5.0

    Assets include:

    READ ME FIRST NOTE Information Framework R16.5.0

    RN310 Information Framework Release Notes R16.5.0

    GB991 Core Frameworks Concepts and Principles R16.5.0

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    Frameworx release: 16.5

    Details:

    Download the entire GB922 Information Framework (SID) R16.5.0 Suite using the Download All button to the right;  download each file individually from the Assets Included listing below.Smaller suites are provided as well:Getting Started with Informa...

    Standard(s): Information Framework (SID)

  • GB929 Application Framework (TAM) R16.5.0

    Assets include:

    RN315 Application Framework Release Notes R16.5.0

    GB929D Application Framework R16.5.0

    GB929E Excel Human Readable R16.5.0

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    Details:

    Application Framework R16.5.0 is being released as part of the TM Forum Frameworx 16.5.The major changes in this release are:Addition of Number PortabilityUpdates to API Management.RN315 Application Framework Release Notes R16.5.0 provide the over...

    Standard(s): Application Framework (TAM)

  • RN354 Release Notes for Frameworks R16.5.0

    Frameworx release: 16.5

    Details:

    This document is an integrated release notes for the Frameworks. It is intended to provide the reader with a unified point of view to understand what are the current changes in the Frameworks, enabling an improved experience. It was created to increa...

    Standard(s): Business Process Framework (eTOM)

  • GB962 Customer Experience Management Solution Suite R16.5.0

    Assets include:

    RN339 Customer Experience Management Release Notes R16.5.0

    GB962 Customer Experience Management: Introduction and Fundamentals R16.5.0

    GB962A Customer Experience Management Lifecycle Metrics R15.0.1

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    Frameworx release: 16.5

    Details:

    The Customer Experience Management Solution Suite consists of five components: Guidebook, Maturity Model, Lifecycle Model, Use Cases, ROI Model. In the CEM Solution Suite R16.5.0, we have made a number of updates:5 new Use Cases have been addedThe l...

    Standard(s): Best Practices

  • GB979 Big Data Analytics Solution Suite R16.5.0

    Assets include:

    RN346 Big Data Analytics Release Notes R16.5.0

    GB979 Big Data Analytics Guidebook R16.5.0

    GB979A Big Data Analytics Use Cases R16.5.0

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    Frameworx release: 16.5

    Details:

    This document provides notification of the release of the Big Data TM Forum Best Practices for Frameworx 16.5. This sixth release of the Big Data Analytics Solution Suite continues to build on the foundation of GB979, which defines out a reference mo...

    Standard(s): Best Practices

  • Digital Services Reference Architecture Guide R16.5.0

    Frameworx release: 16.5

    Details:

    The DSRA Guide R16.5.0 introduces the “Privacy Management Support Service”. It specifies the principles to be shared by DSRA participants, in order to enable management of the user-related data lifecycle across several providers.

    Standard(s): Best Practices

  • GB921 Business Process Framework Processes Excel R16.5.0

    Frameworx release: 16.5

    Details:

    This represents the Business Process Framework Model processes in Excel spreadsheet format.

    Standard(s): Business Process Framework (eTOM)

  • READ ME FIRST NOTE Business Process Framework R16.5.0

    Frameworx release: 16.5

    Details:

    This READ ME FIRST NOTE provides the list of Business Process Framework documents in this release and the suggested order in which to read the documents.

    Standard(s): Business Process Framework (eTOM)

  • GB921D L3 Process Decompositions R16.5.0

    Frameworx release: 16.5

    Details:

    This document describes processes and sub-processes in a form that is top down, customer-centric, and end-to-end focused (automatic publication from the model).

    Standard(s): Business Process Framework (eTOM)

  • GB921DX L4 Process Decompositions R16.5.0

    Frameworx release: 16.5

    Details:

    This document represents Volume 2 of GB921D containing processes and sub-process descriptions.

    Standard(s): Business Process Framework (eTOM)

  • GB921E End-to-End Business Flows R16.5.0

    Frameworx release: 16.5

    Details:

    Due to increasing competition in the global telecommunication markets, it is essential for telecom operators to continuously improve their cost and quality position. Within this context, the definition of efficient and customer-oriented business proc...

    Standard(s): Business Process Framework (eTOM)