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TM Forum — How to manage Digital Transformation, Agile Business Operations & Connected Digital Ecosystems
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What course is right for you?

Find out what courses are best for you or how to continue with your certification.

Start now

I found the Business Process Fundamentals course to be both enlightening and fascinating. In my experience, the IT world rarely has the opportunity to derive best practice, let alone follow it. To find that “proven” methods for building stability do exist in the IT world was quite refreshing, and I look forward to using the TM Forum’s Business Process Framework in my role.

Miquel Huijbregts

Ziggo

We strongly recommend the training for associates who are into solution designing/architects. The training helps the resource to gain knowledge in processes, frameworks, domain, architecture designing, identifying solutions, products & customer engagement process.

Maria Geo

M/sTata Consultancy Services Limited, TCSL

The training helped us to understand what Frameworx is and is not, and gave us an understanding of how we could employ the standards, the benefits of doing so and even extending it to better fit our context. In particular the custom built training brought in-house is highly recommended if you are running a specific project. The training gave us the opportunity to obtain specific answers and the “how-tos” relevant to our project.

Lula Chee

SingTel Group Centre of Operational Excellence

We would recommend the training as it helps to establish a common language to be used with customers and internally and to formulate what we offer not only in terms of application functionality but also business processes and business entities supported.

This statement contains the opinions of individuals and does not reflect the opinion of CSG International company.

Global Services

CSG International

I’m recommending this training to all of my team and colleagues that have a day to day engagement with telco operators to give them more structure in engaging and understanding the concerns that we can help solve.

Christ Ngantung

Ericsson Indonesia

Training & Certification

Image: Training & Certification

Official TM Forum Training and Certification is a critical supporting tool in helping our members continuously transform and succeed in the digital economy.

At the heart of our training portfolio is Frameworx, TM Forum’s suite of best practices (including eTOM, SID, TAM) and standards that have helped hundreds of companies reduce cost, risk and time-to-market. Offered the world over, in-person and online, our training program gives you the knowledge to succeed in today’s changing world, and a competitive edge that will help fast track your career.

Course Listing

Browse the details of our training courses & register:

  • Frameworx
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  • Customer Centricity
  • Revenue Assurance
  • Managing NFV/SDN

View details

Certification leader board

These are the companies with the most certified individuals:

CompanyKnowledge Certified IndividualsCareer Certified Individuals
Huawei Technologies Co. Ltd21301970
Ericsson Inc.1190863
Tata Consultancy Services255216
Symbiosis Institute of Telecom Management4590
Deloitte2010

View & search certification listings

Certification & Exams

Prove your expertise and build your career path with TM Forum certification tracks, available to TM Forum members. Start with Knowledge Certification and progress to Career Certification. All the exams are online for your convenience.

View details

Training for your enterprise

We have several options for upskilling your team or large numbers of your employees to build their expertise in TM Forum Frameworx and related topics.

View details

Contact Us

Contact our teamRequest more information about the courses or certification.

Extra resources to complement your training path

Next steps

Connect the dots between theory and implementation with TM Forum Coaching for your team.

Coaching

Engage TM Forum to independently verify and certify how well your business processes and information models align with the industry standards defined in Frameworx.

Conformance Certification

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3D Viewer

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Browsable HTML model of Frameworx

Publications

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Case study

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Standards & Best Practices

Training Path Tool

job role business goal current situation

Which of the below statements most closely aligns with your job description?

Director, Senior Manager, Team Leader, C-Level, President, Department Head, Human Resources
Purchasing, Billing, Fraud, Security, Revenue or Financial Assurance, BSS
Marketing, Sales
Analyst, Consultant, Developer, Engineer, Delivery Manager, OSS, Project Manager, IT
Customer Relations
Business manager, Enterprise solution architect, Process practitioner (manager, developer, implementer), Solution Provider
Systems Integrator, Data Architect

Which of the below statements most closely aligns with your business goal?

Faster problem resolution
Improving time to market/introduction of new technologies
Reducing the cost of integration and management time
Improve customer experience to reduce churn and increase satisfaction
Ensure your solutions are mobile, scalable and support improved quality of service
Reduce costs, reduce IT system risk and increase flexibility
Identify revenue leakage points, improve customer satisfaction with accurate billing and charging

Which of the following best describes your current situation?

I would like to arrange Frameworx, RA, CEM or Cloud Training for my team
I have heard about Frameworx and want to learn how it can solve an issue in my business
I am hearing about the Information Framework (SID) and Business Process Framework (eTOM) but have no idea what they are
I want to learn how adopting Frameworx can help run my business more efficiently
I have read 1 or 2 documents but now I would like to learn about the Frameworx from an expert
My client works with Frameworx or I have an RFx specifying it, so I need to learn about it
I am interested in how Frameworx can be used to improve Customer Experience Management
I want to protect the revenue stream and learn how to improve revenue assurance practices within my organization
I need to understand how cloud computing can impact my business operational environment and products

Adoption Services
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      • Application Framework (TAM) Fundamentals (online)
      • Frameworx Fundamentals bundle
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      • Frameworx Update (online)
      • TM Forum Open API Fundamentals (online)
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      • Fundamentals of Transition to Virtualized Networks (online)
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      • Revenue Assurance Fundamentals (online)
      • ‘Now’ Generation Billing Overview (online)
      • Cloud Essentials (online)
      • Virtualization Essentials (online)
      • Virtualization & Cloud Awareness (online)
      • Customer Centricity & Frameworx bundle (online)
      • Revenue Assurance & Frameworx bundle (online)
    • Course information pages (on-site)
      • Frameworx Overview (onsite)
      • Business Process Framework (eTOM) Fundamentals (onsite)
      • Business Process Framework (eTOM) Practitioners’ Course (onsite)
      • Information Framework (SID) Fundamentals (onsite)
      • Information Framework (SID) Practitioners’ Course (onsite)
      • Application Framework (TAM) Fundamentals (onsite)
      • TM Forum Open API Fundamentals (onsite)
      • TM Forum Open API Practitioners’ Course (onsite)
      • Digital Maturity & Transformation Fundamentals Course (onsite)
      • TM Forum Digital Maturity Model (DMM) Practitioner Course (onsite)
      • Digital Business Ecosystems Fundamentals Course (onsite)
      • Digital Business Ecosystems Practitioners’ Course (onsite)
      • Fundamentals and Impacts of the Transition to Virtualized Networks (onsite)
      • Fundamentals of Customer Centricity (onsite)
      • Customer Experience Management Practitioners’ Course (onsite)
      • Revenue Assurance Fundamentals (onsite)
      • Revenue Assurance Practitioners’ Course (onsite)
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  • Coaching
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What course is right for you?

Find out what courses are best for you or how to continue with your certification.

Start now

I found the Business Process Fundamentals course to be both enlightening and fascinating. In my experience, the IT world rarely has the opportunity to derive best practice, let alone follow it. To find that “proven” methods for building stability do exist in the IT world was quite refreshing, and I look forward to using the TM Forum’s Business Process Framework in my role.

Miquel Huijbregts

Ziggo

We strongly recommend the training for associates who are into solution designing/architects. The training helps the resource to gain knowledge in processes, frameworks, domain, architecture designing, identifying solutions, products & customer engagement process.

Maria Geo

M/sTata Consultancy Services Limited, TCSL

The training helped us to understand what Frameworx is and is not, and gave us an understanding of how we could employ the standards, the benefits of doing so and even extending it to better fit our context. In particular the custom built training brought in-house is highly recommended if you are running a specific project. The training gave us the opportunity to obtain specific answers and the “how-tos” relevant to our project.

Lula Chee

SingTel Group Centre of Operational Excellence

We would recommend the training as it helps to establish a common language to be used with customers and internally and to formulate what we offer not only in terms of application functionality but also business processes and business entities supported.

This statement contains the opinions of individuals and does not reflect the opinion of CSG International company.

Global Services

CSG International

I’m recommending this training to all of my team and colleagues that have a day to day engagement with telco operators to give them more structure in engaging and understanding the concerns that we can help solve.

Christ Ngantung

Ericsson Indonesia

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