TM Forum members have shared their stories of how they are using Open APIs in their business.
They explain how and where they are using the APIs, how they have benefited from using them and why they believe in the Open API program and the value it brings.
To tell us your story, please apply below. We’re particularly interested to hear from women!
Show Less
Thank you!
Check your email for details on your request.
Featured Story
CloudBlue
All API Stories
Şerafettin Acir
Director, Product Management & Architecture,
ETIYA
ETIYA
Şerafettin Acir
Director, Product Management & Architecture,
ETIYA
ETIYA
"Open APIs are central to achieving Etiya's primary goal: To provide a seamless omnichannel customer journey."
Rohit Batra
Head of Product, Telecommunications, Media & Technology,
ServiceNow
ServiceNow
Rohit Batra
Head of Product, Telecommunications, Media & Technology,
ServiceNow
ServiceNow
"Open APIs are mission critical for creating faster and cost-effective integrations within our customers' BSS/OSS environment"
Edgar Bautista
Solution Architect,
Thinkskink
Thinkskink
Edgar Bautista
Solution Architect,
Thinkskink
Thinkskink
"Open APIs truly minimize time to market and standardize integrations between multiple systems."
Aayush Bhatnagar
Senior Vice President,
Jio Platforms Limited
Jio Platforms Limited
Aayush Bhatnagar
Senior Vice President,
Jio Platforms Limited
Jio Platforms Limited
"Open APIs are a strategic enabler in the success of modern networks. We have adopted Open APIs not only for operational automation, but also as a means to monetize new services."
Kevin Billings
Director & Industry Principal – Communications & Media,
Pegasystems
Pegasystems
Kevin Billings
Director & Industry Principal – Communications & Media,
Pegasystems
Pegasystems
"Using the Open APIs means our solutions are more attractive to CSPs for quickly solving their business problems. "
Predrag Biskupovic
CEO & CTO,
Logate
Logate
Predrag Biskupovic
CEO & CTO,
Logate
Logate
"Open APIs provide an opportunity to introduce better disaggregation between network function elements."
Jeffrey Boozer
Director Market Development – Utility Broadband,
ETI Software Solutions
ETI Software Solutions
Jeffrey Boozer
Director Market Development – Utility Broadband,
ETI Software Solutions
ETI Software Solutions
"Open APIs are the foundation for automation that is critical to managing the services lifecycle for the next generation of digital services. "
Kelvin Chaffer
CEO,
Lifecycle Software
Lifecycle Software
Kelvin Chaffer
CEO,
Lifecycle Software
Lifecycle Software
"TM Forum's Open API program allows us to deliver better products and services, while driving positive change in the telecommunications industry."
Joffey Chandy
Business Unit Head – Telecom and Public Sector,
Torry Harris Integration Solutions
Torry Harris Integration Solutions
Joffey Chandy
Business Unit Head – Telecom and Public Sector,
Torry Harris Integration Solutions
Torry Harris Integration Solutions
"Open APIs had a big role to play in standardizing access for interoperability across group companies and surfacing local capabilities seamlessly in a global marketplace solution."
Saravana Chockalingam
Principal Solutions Engineer,
CloudBlue
CloudBlue
Saravana Chockalingam
Principal Solutions Engineer,
CloudBlue
CloudBlue
"TM Forum’s Open APIs help businesses and companies to cut the time and effort required for integrating their systems with CloudBlue."
Brian Coombs
Product Director,
Cerillion
Cerillion
Brian Coombs
Product Director,
Cerillion
Cerillion
"The world is digital now and many of the requirements for serving it can be achieved with these APIs"
Jasharaj Deshpande
Digital Solution Partner, Communications, Media & Technology,
UK & I, Cognizant
UK & I, Cognizant
Jasharaj Deshpande
Digital Solution Partner, Communications, Media & Technology,
UK & I, Cognizant
UK & I, Cognizant
"Using TM Forum Open APIs has enabled us to build interoperability around cross industry market places."
Ivan Esquivel
VP Product Development,
Beesion Technologies
Beesion Technologies
Ivan Esquivel
VP Product Development,
Beesion Technologies
Beesion Technologies
"Open APIs provide guaranteed interoperability, quicker integration and faster delivery."
Yoann Foucher
Senior Director of Product Management,
MYCOM OSI
MYCOM OSI
Yoann Foucher
Senior Director of Product Management,
MYCOM OSI
MYCOM OSI
"Using these APIs saved us significant design and R&D time as the API definitions were already there."
Andrea Gaglione
Senior Technologist,
Digital Catapult
Digital Catapult
Andrea Gaglione
Senior Technologist,
Digital Catapult
Digital Catapult
Business API Ecosystem
"We believe that the success of smart cities across the world hinges on the use of agile, open standards and APIs."
Jonathan Goldberg
Principal Integration Architect,
Amdocs
Amdocs
Jonathan Goldberg
Principal Integration Architect,
Amdocs
Amdocs
Product Catalog Management
"We see a robust product catalog component as a critical powerhouse for a digital BSS offering."
Divesh Gupta
VP - Technology and Sales Ops,
PCCW Global
PCCW Global
Divesh Gupta
VP - Technology and Sales Ops,
PCCW Global
PCCW Global
Quote Management
"The response time to our customers' requests for quotes has dramatically improved - from several weeks to under a few minutes!"
Herfini Haryono
Vice President - Industry Verticals,
OmniSci
OmniSci
Herfini Haryono
Vice President - Industry Verticals,
OmniSci
OmniSci
"Open APIs give our users access to more data, because they can get it more efficiently, which in turn gives them significantly more insight."
Meinolf Henke
Technical Director EMEA,
EXFO
EXFO
Meinolf Henke
Technical Director EMEA,
EXFO
EXFO
Service Test Management
"This API is not only an enabler, it is a prerequisite for automation and "zero touch operations" in orchestrated NFV / SDN or 5G networks."
Ashish Kar
CTO Platforms,
PCCW Solutions
PCCW Solutions
Ashish Kar
CTO Platforms,
PCCW Solutions
PCCW Solutions
"With low-code no-code providing us the essential development acceleration, TM Forum Open APIs offer a higher reusability index with easily deployable integration touchpoints."
Boštjan Keber
VP of product,
Marand Software
Marand Software
Boštjan Keber
VP of product,
Marand Software
Marand Software
"Open APIs are our preferred integration whenever customers opt for a multi-vendor, best-of-breed approach."
Antonio González Kirchenmayer
CTO – OSS Product Division,
Satec
Satec
Antonio González Kirchenmayer
CTO – OSS Product Division,
Satec
Satec
"Open APIs empower us to be more agile and flexible in the search of win-win partnerships that bring best-of-breed solutions to our customers."
Stephen Kowal
Sr. Director of IT Strategy, Architecture & Analytics,
Liberty Latin America
Liberty Latin America
Stephen Kowal
Sr. Director of IT Strategy, Architecture & Analytics,
Liberty Latin America
Liberty Latin America
"Using Open APIs has given us a jump start by working with a documented and known set of APIs where we can collaborate with our vendors and partners."
Roy Kucukates
Director of Product Management,
LotusFlare
LotusFlare
Roy Kucukates
Director of Product Management,
LotusFlare
LotusFlare
"We’ve seen a 70% reduction in development, implementation, and documentation times compared to previous product rollout cycles."
Jakub Kłapyta
Software Engineer,
Devapo
Devapo
Jakub Kłapyta
Software Engineer,
Devapo
Devapo
"The Open APIs facilitate accurate service qualification and efficient order management, leading to timely and reliable service delivery. "
Lalita Tadikonda
SVP, Corporate Strategy and Business Development,
Evergent Technologies
Evergent Technologies
Lalita Tadikonda
SVP, Corporate Strategy and Business Development,
Evergent Technologies
Evergent Technologies
"These APIs are critical to the success of our customer lifecycle management and revenue monetization."
Gaspare Maria
CEO & CTO,
Xacria s.r.l
Xacria s.r.l
Gaspare Maria
CEO & CTO,
Xacria s.r.l
Xacria s.r.l
"The Open APIs combined with our microservices architecture, have enabled seamless integration with TM Forum’s Open Digital Architecture (ODA)."
Carlos Duarte Marques
Head of Product Marketing,
Mobileum
Mobileum
Carlos Duarte Marques
Head of Product Marketing,
Mobileum
Mobileum
"By aligning data ingestion with TM Forum Open APIs, interoperability with existing ecosystems becomes seamless and easier to achieve the RoI on the deployment of our products."
Ivan Chong Yew Meng
Chief Information Officer,
TM
TM
Ivan Chong Yew Meng
Chief Information Officer,
TM
TM
"We have reduced custom API usage by 50%, boosting system response time by 34% and achieving a remarkable 98% uptime for customer-facing APIs."
Azhar Mirza
Group Vice President of Product Development,
Oracle Communications
Oracle Communications
Azhar Mirza
Group Vice President of Product Development,
Oracle Communications
Oracle Communications
"The Open APIs benefit Oracle, our customers, and our industry. "
Dr Khaireel Mohamed
CTO,
NTS Retail
NTS Retail
Dr Khaireel Mohamed
CTO,
NTS Retail
NTS Retail
"The Open APIs significantly facilitate interoperability for our clients, allowing them to adopt a true best-of-breed approach."
Biraja Mohapatra
Vice President Consulting Expert, Enterprise Architecture,
CGI
CGI
Biraja Mohapatra
Vice President Consulting Expert, Enterprise Architecture,
CGI
CGI
"TMF Open APIs have proven to be highly beneficial in implementing enterprise-grade integrations quicker with minimal customizations that are extensible to meet growing business needs."
Phil Moss
Senior Product Manager,
MATRIXX Software
MATRIXX Software
Phil Moss
Senior Product Manager,
MATRIXX Software
MATRIXX Software
"Our integration teams have more time to focus on business use cases instead of technical integration."
Arild Nilsen
Vice President Millom Tech,
Telenor Digital
Telenor Digital
Arild Nilsen
Vice President Millom Tech,
Telenor Digital
Telenor Digital
"The Open APIs extend the telco’s digital reach and provide seamless customer experience online."
Mats Nilsson
Head of APIs & Interoperability,
Telia Company
Telia Company
Mats Nilsson
Head of APIs & Interoperability,
Telia Company
Telia Company
"TM Forum’s Open APIs support essential business processes, enhancing customer and user support with faster time-to-market and reduced costs."
Pieter Pabst
CTO Network Software,
STL
STL
Pieter Pabst
CTO Network Software,
STL
STL
"These APIs sit at the heart of our BSS stack and have added significant value both internally and externally."
Nikhil Paul
Chief Technology and Information Officer,
6D Technologies
6D Technologies
Nikhil Paul
Chief Technology and Information Officer,
6D Technologies
6D Technologies
"Using Open APIs saves a lot of effort on custom developments for each customer which means our focus is on new innovations rather than on the integration layer."
PhD
,
PhD
Andreas Polz
SVP Technology, Innovation & Standards,
Beyond by BearingPoint
Beyond by BearingPoint
Andreas Polz
SVP Technology, Innovation & Standards,
Beyond by BearingPoint
Beyond by BearingPoint
"The Open APIs enable a truly ‘plug and play’ set of technology capabilities that results in cost savings all round and faster time to go live."
Jack Raynor
Senior Director, Software & Integration Services,
CommScope
CommScope
Jack Raynor
Senior Director, Software & Integration Services,
CommScope
CommScope
“Having a robust set of Open APIs provides our solution with a consistency, agility and portability which would have been difficult to achieve using proprietary APIs.”
Lejla Pljevljak-Rašidagić
Chief Product Officer (CPO),
ZIRA
ZIRA
Lejla Pljevljak-Rašidagić
Chief Product Officer (CPO),
ZIRA
ZIRA
"Alignment of our product integration principles with TM Forum’s Open API program will remain one of our top priorities."
Ana Ristevski
Product Owner of Converged Service Assurance, Product Enablement Technology,
Telstra
Telstra
Ana Ristevski
Product Owner of Converged Service Assurance, Product Enablement Technology,
Telstra
Telstra
"Our support agents and customers benefit most from these APIs. All the complexity has been removed from the agents’ view."
Pierre Robitaille
System Architect – Integration and Open API Program Lead,
Videotron
Videotron
Pierre Robitaille
System Architect – Integration and Open API Program Lead,
Videotron
Videotron
"Open standards and APIs can result in rapid
time-to-value and dramatically reduced
capital costs."
Danielle Royston
CEO of TelcoDR and Acting CEO,
Totogi
Totogi
Danielle Royston
CEO of TelcoDR and Acting CEO,
Totogi
Totogi
"We are geared to help CSPs achieve business agility using our API-first cloud-native platform and TM Forum Open APIs."
Tapash Sahu
Senior Software Engineer,
Salesforce
Salesforce
Tapash Sahu
Senior Software Engineer,
Salesforce
Salesforce
"The Open APIs bring flexibility to our products, enabling us to support different business models and enterprises worldwide"
Shubham Saraswat
Product Manager,
Hansen
Hansen
Shubham Saraswat
Product Manager,
Hansen
Hansen
"By sharing a common data model to all downstream catalog-driven systems, we can ensure the accuracy, consistency and precision needed by CSPs."
Abhinav Saxena
Integration Enterprise Architect,
Vodafone Group
Vodafone Group
Abhinav Saxena
Integration Enterprise Architect,
Vodafone Group
Vodafone Group
"We leverage TM Forum’s Open APIs to empower an omni-channel experience within our digital experience layers."
Ravi Shankar
Head of Product Management, OSS/BSS,
STL
STL
Ravi Shankar
Head of Product Management, OSS/BSS,
STL
STL
"Open APIs are the driving force behind creating a plug-and-play model for integration of digital OSS/BSS applications."
Maciej Simm
Head of Product,
Enxoo
Enxoo
Maciej Simm
Head of Product,
Enxoo
Enxoo
"I believe Open APIs provide huge value to the telecom industry as they prevent companies from constantly reinventing the wheel."
Sandeep Singh
SVP & GM Digital Enablement Business Unit,
Mavenir Inc
Mavenir Inc
Sandeep Singh
SVP & GM Digital Enablement Business Unit,
Mavenir Inc
Mavenir Inc
"These APIs tremendously helped Mavenir to quickly build the data model and shortened our development cycle to a few months."
Sreeraj Sivadasan
OSS Transformation Software Engineering Manager,
BT
BT
Sreeraj Sivadasan
OSS Transformation Software Engineering Manager,
BT
BT
"We are more agile in our deliveries and have sped up our time-to-market for new product and network introductions."
Philip Stander
Group CEO,
Globetom
Globetom
Philip Stander
Group CEO,
Globetom
Globetom
"As an organization specializing in real-time fulfilment, rating and charging, the resource models of the three catalog Open APIs provide the entire information framework for fulfilment operations."
Yuval Stein
Product Management,
AVP Technologies, TEOCO
AVP Technologies, TEOCO
Yuval Stein
Product Management,
AVP Technologies, TEOCO
AVP Technologies, TEOCO
Product Management
"Using the same API between different systems makes these APIs more re-useable and helps our customers to reduce the complexity of their OSS systems."
Gil Steiner
Product Manager,
Salesforce
Salesforce
Gil Steiner
Product Manager,
Salesforce
Salesforce
Product Catalog Management
"Using this API accelerates catalog alignment and it can turn a weeks' worth of work into a days' worth of work in most cases."
Abhi Sur
Senior Director, Communications Industry,
Salesforce
Salesforce
Abhi Sur
Senior Director, Communications Industry,
Salesforce
Salesforce
"The Open APIs are fundamental to our API-led
connectivity design principle that unlocks data
from systems, composes data into processes and
delivers them as an experience to the final user."
Ashish Surti
Chief Digital & Information Officer,
Colt Technologies
Colt Technologies
Ashish Surti
Chief Digital & Information Officer,
Colt Technologies
Colt Technologies
"TM Forum’s Open APIs are at the heart of zero-touch interoperability, enabling “extraordinary connections” with customers, suppliers, and partners in a global ecosystem."
Karthik T S
Head – Centre of Excellence,
Torry Harris Integration Solutions
Torry Harris Integration Solutions
Karthik T S
Head – Centre of Excellence,
Torry Harris Integration Solutions
Torry Harris Integration Solutions
"TM Forum Open APIs align closely with our product's design goals such as mandating an “API-first” strategy, low-cost integration, head-less deployment mode and BSS interoperability."
Florin Tene
Enterprise Architect,
Vodafone Group
Vodafone Group
Florin Tene
Enterprise Architect,
Vodafone Group
Vodafone Group
"A vital part of our Tech2025 strategy is leveraging industry-standard APIs in our platform business model approach to building connected ecosystems."
Sajan Joy Thomas
Vice President – Product Office,
Tecnotree Corporation
Tecnotree Corporation
Sajan Joy Thomas
Vice President – Product Office,
Tecnotree Corporation
Tecnotree Corporation
"Open APIs are the future of enterprise
architecture for orchestrating innovative use cases that will continue to empower digitally connected communities."
Greg Tilton
CEO,
DGIT Systems
DGIT Systems
Greg Tilton
CEO,
DGIT Systems
DGIT Systems
"As a next generation vendor, we use TM Forum Open APIs to get conservative parties in this industry to see the value of integration with us."
Matías Torchinsky
Global Chief Technology Officer, Products & Technology,
Intraway
Intraway
Matías Torchinsky
Global Chief Technology Officer, Products & Technology,
Intraway
Intraway
"Integration using TM Forum Open APIs is simple and easy to follow for any service and use case we need to implement across the multiple technologies out there."
Val Vaduva
CTO,
Enghouse Networks
Enghouse Networks
Val Vaduva
CTO,
Enghouse Networks
Enghouse Networks
"We plan to see most of our customers moving to
using Open APis in the next 6-12 months."
Vivek Verma
Technical Director - BSS Portfolio,
Comviva
Comviva
Vivek Verma
Technical Director - BSS Portfolio,
Comviva
Comviva
"The Open API program is strongly aligned to our business and technology strategy to accelerate the digital journey and drive business agility for our clients."
Zhengcang Xiao
CTO,
Whale Cloud International
Whale Cloud International
Zhengcang Xiao
CTO,
Whale Cloud International
Whale Cloud International
"One major benefit is the lower cost to communicate with third parties by using a common information model."
Ma Xu
Huawei Software BSS Product Management Director,
Huawei
Huawei
Ma Xu
Huawei Software BSS Product Management Director,
Huawei
Huawei
"TM Forum has opened a treasury for the whole industry, no one can waste the opportunity to pick up some jewels from it."
Mustafa Yusufoglu
Development Group Manager, Solution Architect,
i2i Systems
i2i Systems
Mustafa Yusufoglu
Development Group Manager, Solution Architect,
i2i Systems
i2i Systems
"TM Forum's Open APIs allow us to not only meet customer expectations swiftly but also implement industry best practices within our solutions."
Aurelie Zanin
Head of Solutions,
Ericsson Business and Operations Support Systems
Ericsson Business and Operations Support Systems
Aurelie Zanin
Head of Solutions,
Ericsson Business and Operations Support Systems
Ericsson Business and Operations Support Systems
"Embedding microservice-based Open APIs in our product portfolio helps our customers to innovate faster, shorten time to market, and provide a unified customer experience."
Jonathan Zheng
VP,
Inspur Communication Information Systems International
Inspur Communication Information Systems International
Jonathan Zheng
VP,
Inspur Communication Information Systems International
Inspur Communication Information Systems International
"By standardizing every interface, the Open APIs increase the efficiency of system integration and deployment."