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    TMFC055 Service Test Management v1.0.0

    Maturity Level: Alpha

    Document version: 1.0.0

    Release Status: Pre-production

    Details:

    Service Test Management is responsible for managing the service test specification and executing tests based on this specification to ensure the service operates correctly. Service Test Specification involves capturing potential tests for each Ser...

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    ODA Component Inventory v20.0.0 (IG1242)

    Maturity Level: General availability (GA)

    Document version: 20.0.0

    Release Status: Pre-production

    Details:

    This document aims to provide an inventory of reference Open Digital Architecture (ODA) Component as input for ODA reference implementation blueprint. This inventory of ODA Components is specifically aimed at the software application landscape of ser...

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    TMFC046 Workforce Management v1.1.2

    Maturity Level: General availability (GA)

    Document version: 1.1.2

    Release Status: Pre-production

    Details:

    Workforce Management provides capabilities to describe teams, organizations, skills and availability of sales / technical experts. It provides the ability in reserving time slots to carry out assigned task (internal or customer facing). It allows the...

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    TMFC043 Fault Management v1.0.1

    Maturity Level: Alpha

    Document version: 1.0.1

    Release Status: Pre-production

    Details:

    Fault management involves identifying, diagnosing, and resolving issues that prevent the Production resources and their overlaying services from functioning correctly. Its scope covers this functionality at the ODA Production layer. The Fault Managem...

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    TMFC036 Lead and Opportunity Management v1.2.1

    Maturity Level: General availability (GA)

    Document version: 1.2.1

    Release Status: Pre-production

    Details:

    Lead and Opportunity Management component provides the functionality for lead and opportunity capture, qualification, reporting, and support during the pre-sales stage.

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    TMFC029 Payment Management v1.2.1

    Maturity Level: General availability (GA)

    Document version: 1.2.1

    Release Status: Pre-production

    Details:

    Payment Management manages methods used by parties to make payments, it also administers payment plan, handles payment or refunds.  Assigns payments against bills, settlements, and other object requiring payments.

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    TMFC028 Party Management v2.1.1

    Maturity Level: General availability (GA)

    Document version: 2.1.1

    Release Status: Pre-production

    Details:

    Party Management component is responsible for the capture, validation and management of Parties and their Roles. A Party may be an individual or organization that has a relationship with an enterprise. In this context it is responsible for the e2e li...

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    TMFC023 Party Interaction Management v1.1.1

    Maturity Level: General availability (GA)

    Document version: 1.1.1

    Release Status: Pre-production

    Details:

    Party Interaction deals with the initial greeting and welcoming of a new contact. This will typically be the first component in a customer experience journey, shared by unassisted (self-service, retail kiosk) or assisted (call center, retail store) c...

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    TMFC012 Resource Inventory v2.1.1

    Maturity Level: General availability (GA)

    Document version: 2.1.1

    Release Status: Pre-production

    Details:

    Resource Inventory component is responsible for accounting for resources (all inputs - including stock, parts, assets, production components etc.) that are owned and/or held for allocation and/or use by the organization. Resource Inventory component ...

    Standard(s): Best Practices

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    TMFC011 Resource Order Management v1.1.2

    Maturity Level: General availability (GA)

    Document version: 1.1.2

    Release Status: Pre-production

    Details:

    The Resource Order Management Component manages the end-to-end lifecycle of a resource order request. This includes validating resource availability as well as the resource order request. Other functionality includes resource order assurance, resour...

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    TMFC010 Resource Catalog Management v1.3.1

    Maturity Level: General availability (GA)

    Document version: 1.3.1

    Release Status: Pre-production

    Details:

    Resource Catalog Management component is responsible for organizing the collection of resource specifications that identify and define all requirements for a resource. Resource Catalog Management component has the functionality that enable presentin...

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    TMFC008 Service Inventory v1.2.1

    Maturity Level: General availability (GA)

    Document version: 1.2.1

    Release Status: Pre-production

    Details:

    Service Inventory component is responsible for storage and exposure of CFS (Customer Facing Service) that are associated to Product Inventory items. It is also responsible for RFS (Resource Facing Service) definition, mapping between CFS and RFS and ...

    Standard(s): Best Practices