Get ready for the intent-driven revolution
The path to realizing the industry’s future vision of ubiquitous connectivity requires a paradigm shift in how connectivity is sold and consumed. Today, there are gaps in the market between what consumers want and what connectivity providers sell, which demonstrates the need for change.
CaaS has a major role in driving growth for telcos
The global communications network – comprised of wireless, wireline, satellite and other infrastructure – is an engineering marvel that spans oceans, geographies and national borders. Yet connectivity is increasingly viewed as a low-margin commodity. Communications service providers (CSPs) struggle to grow revenue, particularly in the enterprise market, while over-the-top hyperscale cloud providers are driving change and delivering the experiences customers want and are willing to pay for. For years, CSPs have been trying to figure out how to emulate their cloud counterparts. Connectivity-as-a-service (CaaS) could be the answer.
By 2030, connectivity will be ubiquitous and embedded in every product, service, and application. Its complexity will be completely invisible to consumers. Connectivity will be as flexible and easy to consume as cloud. It will be scalable, discoverable, and optimized for every service, driven by customer expectations and resulting in an outstanding connectivity experience across every walk of life and business. Read more in our member-created whitepaper connectivity as a service.
CSPs still need to unite on CaaS
According to a recent TM Forum survey (What is connectivity-as-a-service?) of 160 CSPs and suppliers from 101 unique companies, the definition of CaaS is still open for interpretation, with definitions ranging from CaaS being a “marketplace for customized enterprise connectivity solutions” to “anytime, anywhere easy use of the internet” and many other definitions in between.
Therefore, the telecommunications industry must unite around a single, shared vision to realize a unified approach with subsequent standards for delivering CaaS.
TM Forum members, uniting the industry on a single vision
A single, shared vision will enable the industry to have a unified and standardized approach for delivering CaaS. Which is why TM Forum's member project, Digital Ecosystem Management project, is working to bring clarity to this confusion, starting with creating an industry definition:
“Connectivity-as-a-Service (CaaS) as intent driven dynamic realization of connectivity solution based on customer expectations.”
4 characteristics and 4 relationships needed to implement CaaS
Connectivity-as-a-service should work similarly to how you buy and consume a utility, with no knowledge of the underlying network technology needed from the customer’s perspective. The following 4 characteristics and 4 relationships have been identified:
Explore in-depth collateral from TM Forum
(Note: most of these documents are for members only)
Vision& Strategy guide [IG1271]
Reference Architecture [GB1035]
Business Capabilities [GB1035A]
Technical Capabilities [GB1035B]
CaaS API Profile [TMF926A]
Playbook: How can I simplify the consumption of connectivity for my enterprise customers?
TM Forum’s Digital Ecosystem Management project leads the work in this area.
Discover real-world implementations
Below are some examples of how our members have used TM Forum functionality to implement Connectivity-as-a-Service:
Catalyst: Converged access for ODA
Webinar: The role of connectivity & 5G in realizing digital transformation in healthcare
Digital business marketplace - Phase III
Autonomous network hyperloops - Phase III
Improve your skills with training
CaaS courses are still in development but until then, here are some great related courses:
Digital Business Ecosystems Fundamentals course
The way we do business and offer services is transforming, with services often involving complex groupings of partners and suppliers.
Using industry best practices, the ecosystem modeling framework and industry use cases, this training course will enable you to understand how ecosystems are changing the fundamentals of the business world.
Digital Business Ecosystems Practitioners’ course
This training course will arm you with a practical, hands-on methodology to define and design business models and business ecosystems and to scope the key elements required to deliver IoT, platform or ecosystem-based services.
The course also discusses what key inputs, impacts, drivers and business models should be considered for IoT or digital services projects.
Open Digital Framework (ODF) Awareness course
A high-level introduction to the future of architecture for digital service providers, why it is needed and its basic principles and building blocks.
The Open Digital Framework (ODF) comprises tools, code, knowledge and standards that have been developed by TM Forum member organizations.
TM Forum Open API Fundamentals course
This course introduces the key concepts of TM Forum Open APIs and how they enable business agility and interoperability. It also provides real-life examples to show why these concepts are unique, how they are structured and how they relate to TM Forum’s Open Digital Architecture (ODA) so that you can begin deploying them in your business.