Pakistan Telecommunication Company Limited is the country’s largest communications service provider, offering voice, data, Internet, and TV services. It chose to use TM Forum Frameworx to help it consolidate its network operations when facing a period of rapid growth in its drive to improve the reliability of the network and its customers’ experience. As a result it suffers 50 percent fewer network alarms, has 30 percent fewer outages across multiple networks and the time to fix cut fiber cables has fallen by 40 percent. It has also enjoyed a 5 percent drop in indirect costs thanks to better visibility across its infrastructure. The Application Framework enabled them to identify applications and assess vendors’ capabilities, thereby helping them draw up a technology roadmap. Read more…

Telekom Slovenije underwent a rigorously managed OSS transformation project that impacted a number of different systems. Every department involved in this project was given specific, measurable targets. When the project was completed, dozens of benefits had indeed been achieved, including 90 percent automation of the service design process, order-to-bill time reduced by 30 percent, truck rolls decreased by between 9 and 13 percent, and operational expenditures in some areas lowered by 10 percent. The Application Framework was used to help decide which products to select from the market and reduce the time and effort used to make decisions about the solution architecture. By using the Application Framework domain definitions they were able to move towards decoupling the product and service specification catalogs. Read more…

Mobitel, Slovenia’s biggest wireless communications service provider operates in challenging conditions. It is facing increasing competition, is heavily regulated and must comply with complex governmental processes before it can provide customers with new products and services. In addition, Mobitel’s OSS/BSS applications were developed in silos and it relied heavily on manual processes. Nevertheless, it has transformed itself, now delivering unique and customized products and services to the market, and will do so even more as it merges with its parent company, the incumbent fixed communications services provider, Telekom Slovenije. Read more…