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Autonomous CEI for zero-touch 5G and wifi networks - Phase IV

URN C24.0.632
Topics Autonomous networks, Customer experience management, Digital twin

Working towards autonomous CEI for Zero-Touch 5G-and-Wifi Networks using decision intelligence, digital twins looking for the best customer experience and network sustainability.

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The telco industry is currently facing several challenges while managing and operating even complex networks which today include new open-architectures, virtualization, automation, growing of 5G technology and making network as a service. Additionally, there is a need ensure the best Quality of experience while improving the network efficiency. Anticipating the customers’ pain points and proactively implementing autonomous solutions before any degradation in services occurs, both on fixed and mobile are the key of this project. As a novelty to the many challenges addressed in previous phases, prediction, RCA, digital twin, capabilities exposure…in this phase we expand the scope to Wi-Fi networks in addition to 5G and incorporate the concepts "decision intelligence" and application to sustainability to the project always focused in the customer experience improvement. Yet these challenges also bring potential opportunity, enabling CSPs to deliver added value services to market sectors, enterprises and consumers with higher levels of quality and efficiency.


Explore the previous phases of this project

Autonomous CEI for zero-touch 5G network - Phase I

Autonomous CEI for zero-touch 5G network – Phase II

Autonomous CEI for zero-touch 5G network - Phase III

Contact team

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Team members

Case On IT SL (MedUX) logo
Chunghwa Telecom Company LTD logo
Elisa Corporation logo
Elisa Polystar logo
Optare Solutions logo

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