How to streamline customer onboarding through popular messaging apps
A Technician in a telecom operator is a versatile professional who blends technical expertise with sales acumen to deliver comprehensive telecom solutions to clients. This role bridges the gap between the technical intricacies of the telecom industry and the needs of customers, thereby contributing to the growth and success of the telecom operator. In addition to having an efficient workforce, this process leverages digital communication channels, such as WhatsApp, to facilitate efficient and rapid communication among Technicians, Customers, and the Back Office. This approach ensures a mutually satisfying experience for both the telecom operator and its valued customers, enhancing overall operational efficiency and service quality.
Arena Presentation
Technician as Salesman in action - Demonstration
How to bring technicians into sales efforts without adding operational complexity
Technician As Salesman
Technician As Salesman - Use Case
Technician As Salesman - Use Case Activity Flow
Catalyst Solution Architecture
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