Gain access to resources and project updates

Register or log in to save your details for future use
First name
Last name
Business email
Company name
Job title

TM Forum will be processing the above information, with the assistance of our service providers located within and outside the European Union, to manage your registration to this event or report download, as well as to keep you informed about our services and products, future events and special offers, the organization of events, providing training and certification, and facilitating collaboration programs. Privacy policy

I wish to receive further information from the Catalyst Team about their products and service by electronic means. Check the "Team Members" section of this Catalyst Project to review the companies that will receive your information. Companies may join the project in the future, so please check back periodically for any updates

logologo
All projects

Accelerating telecom’s sustainability journey

URN C24.5.736
Topics AI (Artificial Intelligence), Customer experience management, Sustainability

This Catalyst aims to reduce Scope 3 carbon emissions for champions by enabling multiple sustainable capabilities at various touchpoints across digital and assisted channels.

featured image
A brand-new smartphone generates an average of 85 kilograms of Co2 emissions in its first year of use. 95% of this comes from manufacturing processes, including the extraction of raw materials and shipping. After it is manufactured, a smartphone generates an average of 8 kilograms of emissions from usage during its working life, which is most commonly between two and five years. On the other hand, the telecom industry is a major carbon contributor, with scope 3 emissions accounting for over 85% of a typical CSP’s carbon footprint. Because manufacturing accounts for almost all of a smartphone’s carbon footprint, CSPs can accelerate their net zero ambitions and help the customers take a step towards reducing carbon emissions by providing product catalogues along with CO2 emission information. The proposed catalyst aims to reduce the scope 3 carbon emission of the champions by enabling multiple sustainable capabilities at various touch points across the digital & assisted channels. We will be looking to develop a unified platform that will record and analyze the carbon emission generated by the consumer device.

Resources

Welcome to the Future of Sustainable Telecom! Imagine a world where every action you take reduces your carbon footprint. Picture arriving at a mobile store or ecommerce site and effortlessly finding eco-friendly products tailored to your needs. This is the personalized, sustainable experience we aim to deliver. Our Solution Introducing our catalyst for sustainability in telecom: a comprehensive platform designed to reduce Scope 3 carbon emissions by integrating sustainable capabilities across digital and assisted channels. Leveraging advanced data analytics and generative AI, we provide transparent, actionable insights and recommendations to help consumers make sustainable choices. Key Features and Benefits Through Digital Channels: * Transparency on Emissions: Using Open APIs, we offer consumers full visibility into their carbon emissions. * AI-Driven Recommendations: Our platform uses generative AI to suggest eco-friendly products, plans, and promotions during the customer's digital journey. * Promotion of Refurbished Products: Encouraging the use of refurbished products to minimize electronic waste. * Optimization Tips: Offering practical advice to optimize device usage and reduce carbon footprints. * Promote Take-back Programs: Take-back programs empower customers to actively participate in sustainability efforts by generating a secondary market for refurbished products, effectively recycling end of life products. Through Assisted Channels: * Eco-Friendly Recommendations: Providing consumers with personalized suggestions for products that reduce carbon emissions. * Promotion of Refurbished Products: Actively promoting refurbished products to lessen environmental impact. * Carbon Emission Calculation: Calculating device CO2 emissions based on usage, battery consumption, and battery health, with monthly updates for customers. Industry Challenges The telecom industry faces significant sustainability challenges. Customers are increasingly aware of their carbon footprints and expect companies to help them reduce their environmental impact. Meeting these expectations requires innovative solutions and transparent communication. Addressing Traditional Gaps Traditional approaches often overlook the importance of sustainability, end-of-life management, bombarding customers with irrelevant messages and ignoring their environmental concerns. Our platform changes this by delivering relevant, eco-conscious recommendations, promoting take-back programs, enhancing customer satisfaction and loyalty. Advantages of a Sustainable Approach * Increased Customer Satisfaction: By addressing individual environmental concerns, we improve customer engagement and loyalty. * Higher Sales of Eco-Friendly Products: Tailored recommendations boost sales of sustainable products. * Improved Brand Loyalty: Demonstrating a commitment to sustainability strengthens brand loyalty and reputation. * Effective take-back programs contribute to increased revenue by generating a secondary market for refurbished products. Additionally, take-back programs can reduce the costs associated with raw material procurement and manufacturing, leading to improved profit margins. Our Framework for Sustainable Engagement This catalyst proposes a radical shift to an open, cloud-native, AI-driven framework for digital engagement, designed to support fast-changing customer expectations and drive sustainability. Join us in revolutionizing the telecom industry by making every interaction count towards a sustainable future

Corporate Value Chain (Scope 3)

Indirect Emissions

Contact team

Email the members of the Catalyst team to request more details.

Name
Email

Team members

Amazon Web Services, Inc. logo
GlobalLogic logo
Mobile Telecommunications Limited logo
Champion
Tech Mahindra Limited logo
Telkom SA logo
Champion
Verizon Communications logo
Champion

Related projects