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AI-powered end-to-end solution for customer experience

URN C25.0.845

Topics AI (Artificial Intelligence), Connectivity, Customer experience management

Bring the customer back into the center of the CSP decision making by addressing proactively their connectivity issues

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CSP's CAPEX is 200 billion USD per annum for the period of 2023-2030, but the allocation is not efficient. We need to bring the customer back into the center of CSP decision-making by understanding how they perceive the services and proactively addressing their issues. While customer data is crucial for customer-centric decisions, there are significant issues with obtaining data without customer consent. To address this, we introduced blockchain. Blockchain's data is unchangeable and verifiable, so customers can see what data is being collected and that they are fairly compensated for their contributions. It helps CSPs invest efficiently while gaining customer trust. Alternatively, data gets collected from CSP own customers via CSP own apps. We collect anonymous real customer connectivity insights 24/7 from end-user devices, compensate users for their contributions leveraging blockchain, and use AI and ML to troubleshoot connectivity issues, ultimately helping CSPs invest where it matters the most – their customers.

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