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Multi-AI agent correlating CX, intelligence & monetization with autonomous network ops

URN C26.0.998
Topics AI (Artificial Intelligence), Customer experience management, Customer lifecycle management

From insight to action: Closed-loop AI-driven operations that correlate with real-time service and network data - delivering 30% CLTV growth and 60% faster MTTR.

Communication Service Providers are under pressure to grow revenue, personalize experiences, and manage increasingly complex, fragmented systems. Legacy operations can no longer keep pace with the speed and scale of real-time, cross-domain decision-making. As frontier AI becomes foundational to modern telecom, operators need intelligent systems capable of orchestrating decisions seamlessly across network, customer, intelligence, and monetization domains —faster, smarter, and more accurately than traditional workflows. At DTW Ignite 2026, HCLTech, Circles and GreySkies, present MAXIM — a Frontier Multi-AI Agent Fabric for Telecom, built on TM Forum Open Digital Architecture (ODA) and Open APIs. MAXIM enables specialized AI agents across network operations, customer experience, intelligence, and monetization to collaborate in real time through the Model Context Protocol (MCP). Within the ecosystem, GreySkies SOC agents detect and respond to network disruptions, CareX assesses customer impact and support requirements, NOVA drives operational and business intelligence, while PromoX delivers hyper-personalized engagement and monetization opportunities. Together, these agents create a self-learning, closed-loop autonomous system that can sense, decide, and act in real time. By enabling zero-touch, AI-driven operations, MAXIM empowers CSPs to automate more than 55% of cross-domain network operations, reduce cost-to-serve by up to 60%, accelerate insight-to-action by 10x, and achieve up to 60% faster mean time to resolution (MTTR). At the same time, it unlocks AI-native monetization outcomes, including up to 30% growth in customer lifetime value (CLTV). This is not AI as an assistant. This is AI as the operational workforce powering the future of autonomous telecom.

Resources

0. Introduction Video

MAXIM Project Introduction

MAXIM Product Introduction

1. Infographic

Project Summary Infographic

2. Arena Presentation

Arena Presentation Deck

3. Architecture & Standards

AI Governance Policy

Architecture & Standards

4. Platform Demo Videos

6. Reporting & AI Audits

5. Customer Experience Agents

4. SOC Agents

3. Architecture

2. AI Governance Layer

1. e2e Solution Overview

5. References

Greyskies_The Future of Telecom Service Assurance: Enabling the Journey to Autonomous Networks

Circles_How AI-Native Platforms Are Accelerating the Telco-to-Techco Shift

HCLTech_Agentic AI for Intelligent Automation

HCLTech_AI-Native Shadow 5G Core

HCLTech_Self Healing to Overcome the Instability of Automation Tests

HCLTech_Realizing the Benefits of OSS Transformation

Contact team

Email the members of the Catalyst team to request more details.

Name
Email

Team members

Circles Life Asia Technology Pte. Ltd. logo
Champion
GreySkies Inc. logo
HCL Technologies logo
KDDI CORPORATION logo
Champion
Orange S.A. logo
Champion
TELUS logo
Champion

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