Digital Leadership Summit: Taking intelligent risks: The evolution from a digital CSP to a digital solutions partner

Gaining significant market growth in the B2C domain will be challenging for communication service providers (CSP). Tech and Internet companies have been successful in delivering lucrative digital services directly to CSP consumer customers through their own ecosystems whilst commoditizing the value that CSP’s provide with connectivity and data services.

However, the opportunity to not only lead, but own, the B2B enterprise segment is here for the taking. To thrive, CSP’s will need to strategically define and aggressively pursue these growth areas.

In this session we will explore how different CSP’s in Asia Pacific are moving quickly to make bold investments and experiment with new approaches to win the B2B market.

• What paths to success in B2B and B2B2X ecosystems are we seeing so far in the 5G era?
• What are the key ingredients that make these paths successful?
• What are the opportunities CSP’s can leverage today to develop new capabilities, through partnerships, to deliver true value to their Enterprise customers?
• What does the CSP of the future look like?
• Why will new and deeper ecosystem partnerships be critical for growth and what advantages does a CSP have over an existing OTT?

This is an invite-only event, if interested in attending please contact Iwona Hampson.

Agenda

12:00 – 12:15 SGT | The big picture: transforming from connectivity to a truly digital, ecosystem platform player

• Welcome and introduction
• Understanding who do you want to become
• Developing an open, hybrid cloud ecosystem to enable true digital transformation
• Understanding the business benefits of being cloud-native and embracing the 5G opportunity  
• Enabling B2B2X ecosystems with the creation of a marketplace to expose your infrastructure and services
• Assessing where you are in your transformation journey: survey results 

Aaron Richard Earl Boasman-Patel, Vice President, AI, Customer Experience & Data – TM Forum

12:15 – 12:35 SGT | Knowing the value of IoT – partner, products and service

• Overcoming the transformation dilemma: Understanding the opportunities in APAC  
• Becoming the ultimate partner – setting up a partner ecosystem
• Monetization is key: mixing and matching monetization models
• Building innovative new offers and increasing time to market

Ian Watterson – Managing Director, Senior Vice President – CSG Asia Pacific

12:35 – 12:55 SGT | Fireside chat: Digital marketplace monetization & Partner management

• About the ADL & CSG partnership
• Collaboration & Co-creation leveraging our assets to build the ecosystem
• How is ADL enabling an adjunct group proposition with minimal changes to their existing BSS to support Opcos Market place requirements
• How can the solution enable the monetization of the various business models in the digital marketplace

Namal Jayathilake, Vice President – Emerging Technologies – Axiata Digital Labs
Sri Mookiah, Head of Customer Solutions, CSG APAC

12:55 – 1:30 SGT |  Panel Discussion: Innovation, evolution and transformation – the future of the CSP

• Is 5G the real catalyst for change or does it run deeper into the veins of the CSP?
• Migrating from a connectivity to a digital solutions provider – what are the key success factors?
• What remains the biggest challenges for transformation? Is it more than just a technology problem?
• Identifying what digital services to launch first – is there a way to know what services will be successful?
• Going beyond borders, how a platform approach can give you a wider geographical footprint
• What are the opportunities CSP’s can leverage today to develop new capabilities, through partnerships, to deliver true value to their Enterprise customers?
• What does the CSP of the future look like?
• Why will new and deeper ecosystem partnerships be critical for growth and what advantages does a CSP have over an existing OTT

Moderator: Aaron Richard Earl Boasman-Patel, Vice President, AI, Customer Experience & Data – TM Forum
Ian Watterson – Managing Director, Senior Vice President – CSG Asia Pacific
Namal Jayathilake, Vice President – Emerging Technologies – Axiata Digital Labs
Sudhir Mittal, Chief Architect – Airtel
Hanang Setiohargo, VP Enterprise Business Management – Telkomsel  
Lambo Kanagaratnam, Acting Managing Director Networks – Optus

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