Thursday, June 27, 2019 2:00pm to 3:00pm
Driving productivity and the customer experience with proactive customer service management
Pursuing digital strategies is a challenge for communications service providers (CSPs), but as disruptive as it can be, the effort also creates opportunity. The emergence of new technologies, such as 5G, cloud, and virtualization present opportunities for growth, particularly with services for the business-to-business market. These services are often complex, but managed properly can vastly improve the customer experience, as well as the productivity and efficiency of operations.
- Transform the customer experience by harnessing and connecting new technologies to increase acquisition and retention
- Resolve complex issues end-to-end
- Better identify and mobilize resources in real-time, with automated processes
- Find opportunities to streamline and enhance margins