Driving productivity and the customer experience with proactive customer service management

Thursday, June 27, 2019 2:00pm to 3:00pm

Pursuing digital strategies is a challenge for communications service providers (CSPs), but as disruptive as it can be, the effort also creates opportunity. The emergence of new technologies, such as 5G, cloud, and virtualization present opportunities for growth, particularly with services for the business-to-business market. These services are often complex, but managed properly can vastly improve the customer experience, as well as the productivity and efficiency of operations.

This session will focus on first-hand case studies and best practices in transforming the customer experience. It will show how service providers can evolve faster than industry disruption that surrounds them by becoming more proactive in the area of customer service management, and build a competitive advantage across the customer lifecycle.
Join this webinar to learn how to:

  • Transform the customer experience by harnessing and connecting new technologies to increase acquisition and retention
  • Resolve complex issues end-to-end
  • Better identify and mobilize resources in real-time, with automated processes
  • Find opportunities to streamline and enhance margins