InFocus China: Shanghai

Saturday, September 19, 2015 9:30am to 5:00pm

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Collocated within Huawei Cloud Conference 2015, TM Forum InFocus China is an independent full-day conference providing an overview of our three Strategic Programs: Open Digital Ecosystem, Agile IT and Business, and Customer Centricity.

With the Forum’s focus on Asia, InFocus China is a precursor to the establishment of a full-scale TM Forum congress in the APAC region in 2016. Our growth will provide new opportunities for all digital ecosystem players to enhance business, collaboration and future developments as only the Forum can offer.

Taking place at the Shanghai EXPO Centre, TM Forum InFocus China attendees will also gain access to HCC, gathering over 12 000 industry experts and professionals, presenting a unique opportunity to engage with peers, partners and future partners. This is also the ideal time to take stock of and get involved in the latest industry initiatives. Join us and take part in the discussions to shape the future of your Forum and your industry. We look forward to welcoming you as we embark on this journey together.

TM Forum InFocus China will cover key topics, including:

  • Creating a Digital Ecosystem Reference Architecture
  • The requisites for an open digital ecosystem
  • The challenges of business transformation and managing hybrid environments
  • Establishing successful commercial strategies within the new value fabric
  • Service lifecycle orchestration challenges
  • Providing consistent customer experience across all touch-points in an omni-channel world
  • The benefits of cross-ecosystem R&D and embracing disruption for a secure future
  • Defining and monetizing value partnerships


MayAnn Lim

May-Ann Lim

Executive Director

  • Asia Cloud Computing Association

May-Ann is the Executive Director of the Asia Cloud Computing Association (ACCA), and also concurrently the Managing Director of TRPC, a boutique tech/telco research consulting firm.

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Based out of Singapore, she has over a decade of experience in development, tech policy and communications across the Asia Pacific, working with organisations on thought leadership, government relations and stakeholder outreach efforts.

Her career has spanned a number of regional and global institutions, including the World Bank, the Singapore Institute of International Affairs (SIIA), World Vision, and the Singapore Internet Project. She has also worked with and advised a wide variety of trade associations and civil society groups, and besides the ACCA, has worked with the Asia Internet Coalition (AIC), the Internet Society (ISOC), the Internet Corporation for Assigned Names and Numbers (ICANN), the Association of Southeast Asian Nations (ASEAN). She has participated and spoken at many international fora, including most recently at the Symposium for the Internet Economy at APEC 2015.

May-Ann also lectures on Internet and ICT Policy at the National University of Singapore (NUS).

Henri Setiawan Wyatno

Henri Setiawan Wyatno

VP Innovation Management

  • PT Telekomunikasi Indonesia International (TELIN)

Henri Setiawan Wyatno is working with TELIN, a length arm of PT Telekomunikasi Indonesia that responsible for International business expansion.

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He is responsible as VP Innovation Management for TELIN. He is in charge for developing new business for TELIN including managing existing product portfolio. His new products are Indonesia CDN Solution, Media Content Hub (MaCH Link, MaCH Live and MaCH On Demand), IPX services etc. Under his department is handling voice solution, data services, solution management, retail services and performance management. Formerly he was a Business Development manager that responsible for develop masterplan for TELIN Group and within 3 months he was put in charge as VP Innovation Management for Telin Group.

Before he join TELIN, he was a researcher in R&D PT Telekomunikasi Indonesia (TELKOM) that has responsible for new business research related to telecommunication services that are portfolio of Telkom called TIMES (Telecommunication, Information, Media, Edutainment and Services). He was very active in developing new business for TELKOM related to voice service, data service and video service including some researches on OTT business development. Responsible to develop technical specification for new technology that will used in TELKOM, his former responsibility for 10 years as Senior Engineer Wireline Access Network has result some documents guideline technical specification that he has written such as xDSL, HFC, FTTx, Metro Ethernet and WiFi Offload. After that for 4 years, he was appointed as Researcher for Business that responsible to evaluate and give recommendation for TELKOM product portfolio that come up with several recommendation from his assessment especially in term of business model TIMES either for existing product or new product developments.

Antonius Ardian Bermana

Antonius Ardian Bermana

Group Head Corporate Planning & Analysis

  • Indosat

Mr. Antonius Ardian Bermana is responsible for Developing Indosat Strategic Business Plan and Long Term Plan, evaluate SBU performance including external and internal factors, Managing Company Subsidiaries, developing strategic recommendation on subsidiaries, executing corporate actions on subsidiaries, develop strategic partnership and Team Leader of Project Satellite.

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Currently he serves also as Chairman, Board of Commissioner PT StarOne Mitra Telekomunikasi.

Mr. Bermana holds a Master’s Degree in Business Administration from Monash University, Melbourne, Australia and a Bachelor’s Degree in Electronics Engineering from Bandung Institute of Technology.

Andy Lee

Andy Lee

Director/Head of ICT Consulting Team

  • Global Business Group, KT

Andy HyunJoo Lee has over 16 years’ experience in Telecom industry, of that 4 years as Cloud Business Director in KT(Korea Telecom).

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Currently, he is responsible for conducting global ICT business & strategy such as IDC, Cloud, ITS, Energy, Smart City, Security, Heath Care, Media & Communication.

Prior to his current role, Andy was Director of Cloud Business Team. He led product management teams and created & developed cloud business model such as server, storage, DB, CDN, VDI. He also optimized the Commercial & Internal Cloud system of KT’s Cloud business for operational excellence & cost saving.

Andy holds a B. A. in Economics from The University of Iowa, Iowa City, USA and a MBA from IE Business School, Madrid, Spain.

Rex Hui

Rex Hui

Associate Director, Product Development and Management

  • Hong Kong Broadband Network (HKBN)

Rex is responsible for new services development including Unified Communication, Data, Wi-Fi and Cloud Services. He is a 20-year business development veteran and solution consultant in the telecommunications industry.

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Prior to joining HKBN, he worked at PCCW-HKT focusing on product development in commercial market. His scope of experience includes services providers, contact center and communication application vendors.

Rex holds a MBA Degree from Hong Kong University of Science and Technology, MPhil Degree from Polytechnic University and B. Eng Degree in Computer Engineering from City University in Hong Kong.

Eugene Yeo

Eugene Yeo

Head of IT and Development

  • MyRepublic
  • Customer Centricity

Eugene is the Head of IT & Development in MyRepublic. His primary focus is on driving customer centricity and operational efficiencies across regional operations of the company, through the use of innovative technology and efficient business processes.

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Combining his experience in enterprise software development with a deep understanding of ISP operations, he leads the development of customer-centric, agile OSS/BSS platforms and processes that underpinned the stratospheric growth of the company across the Asia-Pacific region. Eugene has over 12 years of experience in the Technology, Media and Telecommunications industry.

Kenny Zheng

Kenny Zheng

Solutions Architect

  • Amazon Web Services

AWS solution architect. Be responsible to design or optimize customer’s system architect and provide solution for various scenarios in east region of AWS china.

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Before join AWS,he has rich experience on network architect design and project management in some multination companies. He is very professional on how to design and build a high availability architect to support ten million users. And he is also familiar with hybrid IT architect. He has very rich experience on how to seamlessly migrate enterprise application to aws cloud.

Shahar Steiff

Shahar Steiff

Assistant Vice President of New Technology

  • PCCW Global

Shahar has joined PCCW Global in 2001 and has served in various sales, pre-sales product development and management roles.

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In his current assignment Shahar explores the applicability of new technologies to PCCW Global’s current and future product portfolio. Shahar represents PCCW Global in numerous Standard bodies such as MEF, ONF, OVCC and others with focus on inter-carrier operation standardization.
Shahar has been involved in the international telecoms arena for over 20 years and has seen the progress from traditional SDH platforms, ATM, Frame-Relay and MPLS through VPLS, Ethernet and Optical technologies through to today’s SDN and NFV .

Prior to his current role in PCCW Global Shahar has worked for Teleglobe Inc. and for NetVision, an Israeli ISP.

Shahar is also a board member of MEF and a Co-Chair of the MEF Service Operations Committee, a Deputy chair of the ONF Services-Area and an External Advisory Board member at ETSI T-Nova.

Dr. Suresh Ramasamy

Dr. Suresh Ramasami

Principal Consultant – Technology Strategy

  • DiGi Telecommunications

Dr. Suresh Ramasamy is an established regional guru in Information Technology Management and Strategy. He has in-depth experience in IP/MPLS Packet Core networks for ISP & mobile telco, including areas of Information Security, IT/IS development, architecture, future planning and operational management. Suresh also works on architecting and building next generation networks (4G/LTE).

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Dr. Ramasami has all-round knowledge in mobile technologies including Circuit Core and mobile network technologies including IN platforms, billing technologies (KenanFX/BSCS), Mediation, MSC/BSC, Media Gateway, VOIP and telecommunications organization structure and management.

He is deeply involved in the telecommunications industry, from standards and also legal/regulatory framework (Malaysia) with MCMC, contributing to industry growth and has good experience of industry growth and evolution from regulatory perspective.

Suresh is also a regular conference speaker on areas of IS/IT, mobile, telecommunications, Information Security, and corporate risk/compliance/governance.

Lee Yee

Lee Yee

Vice President, Carrier Software BU

  • Huawei

Lee Yee is Vice President of Huawei Carrier Software Business Unit. As Head of Digital Strategy and Global Consulting he is responsible for marketing and sales KPIs of $3.5 Billion USD business unit focused on developing digital services technologies, applications, business platforms and next generation business support systems.

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Bringing best practices and strategies in support of the delivery of numerous transformation projects around the world, Lee is focused on helping CSPs transform their business and infrastructure to a digital target operating model through connectivity and cloud solutions, mobile money solutions, big data analytics, real-time marketing, ecosystem management, business process optimization, systems integration, architecture modernization and program management- in both emerging and developed markets. Lee is also is responsible for software group marketing, including Huawei’s business strategy, consulting, field readiness and engagement. He is an appointed member of the Telemanagement Forum’s Executive Committee since 2013.

Prior to his current role, Lee most recently led global consulting organization for Huawei BSS product line, based in HQ Shenzhen China. He has over 20+ years of marketing, sales, business development, product management and cross-cultural leadership in the telecoms and IT industry with a Masters degree in Business Administration from Peking University.

Sandra De Zoysa

Sandra De Zoysa

Group Chief Customer Officer

  • Dialog Axiata PLC

Sandra De Zoysa is a pioneer Customer Service Practitioner with 25 years of experience in the Mobile Industry.

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She is the Group Chief Customer Officer and Chairperson of the Customer Experience Excellence Group Leadership Committee of Dialog Axiata PLC, Sri Lanka’s premier Telco which is a subsidiary of Axiata Group Berhad, Malaysia.

The Service Delivery function of Dialog spans across the country with a Retail foot print of 150 stores employing over 900 Service Professionals and a 24×7 Contact Centre which employees over 750 Associates which makes Dialog one of the largest service teams in the country. Under her leadership Dialog has won many national and International awards & accolades, making the company the undisputed leader in service excellence.

In 2011, Sandra was honored with the Industry Champion Award for Sri Lanka at the Contact Center World Top Ranking Performers Conference & Awards Ceremony. In December 2013 she was ranked 7th among the Echelon Top 50 most Powerful Women in Business in the country. She is an avid Conference Speaker within the Global Customer Experience Industry, is a visiting Lecturer at the University Of Colombo School Of Computing on Customer Experience and CRM. Sandra is a founder member and past Director of the Board and currently heads the Quality Forum at SLASSCOM, the National IT-BPO Chamber.

Mike Ye

Mike Ye

Manager of Investment & Financing

  • China Unicom Venture Capital (Shanghai)

Mr. Mike Ye, Manager of Investment & Financing, China Unicom Venture Capital (Shanghai). Mr. Ye has more than 6 years industry experience in the function of finance,business operation and consulting,before joining china Unicom VC,he had worked with several 500 fortune companies,including TATA,Carrefour,and one leading IT consulting firm.

Peter Sany

Peter Sany

CEO & President

  • TM Forum

Peter orchestrates the day-to day operations of the TM Forum. He is a respected industry thought leader and is a senior international business executive and entrepreneur with a unique wealth of experience.

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For 14 years, he has successfully performed in sales, marketing and general management functions of a large multinational ICT company. He also has 12 years of experience as a business-oriented CIO and as a member of executive boards in large multinational companies in the pharmaceutical, telecommunications and finance industries. Among his numerous career accomplishments, Peter was named the CIO/IT Executive of the Year by Computerwoche, an IDG publication. Peter also founded, successfully ran and then sold itcps Management Consulting AG, a provider of business and technology consultancy services for all industries. He is based in Switzerland, speaks several languages fluently, has conducted business globally in developed and emerging markets and also lived in a few different countries. Additionally, Peter is a seasoned non-executive director on various boards.


Nik Willetts

Deputy CEO & Chief Digital Officer

  • TM Forum

Nik Willetts has been working in the high-tech market for more than 15 years and is currently Deputy CEO and Chief Digital Officer for TM Forum.

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In this capacity, Nik is responsible for leading the Forum’s strategy, digital transformation and value-delivery for its core strategic programs for industry collaboration. Nik is passionate about the digital revolution and its profound impact on our lives and businesses. He is a frequent writer, speaker and moderator at industry conferences and events. Previously, Nik held a number of executive positions within the Forum, including responsibility for marketing and communications, global events and IT. Prior to joining TM Forum, Nik ran a successful consulting business working with multi-national companies including BT, WestLB and The Carphone Warehouse.


TM Forum Summit Welcome and Introduction


Putting digital transformation into action & DERA overview

  • Where does the industry current stand in terms of digital transformation and what are the stakes?
  • What are the main barriers to successful digital integration?
  • What is the Digital Ecosystem Reference Architecture and what are its objectives?
  • How are we creating the DERA, who is involved and how can you contribute?

Nik Willetts, Chief Digital Officer and Deputy CEO, TM Forum

How to: Deliver and monetize digital services across multiple ecosystems and partnerships


ESTABLISHING AN OPEN DIGITAL ECOSYSTEM: The tools to succeed in the digital services value fabric

  • Why does the collaborative model work best?
  • How to facilitate creating, building and operating complex innovative services
  • Enabling an open digital ecosystem for simplified, quick and secure business models and partnerships
  • A quick look at current work being carried out including B2B2X, DSRA, APIs, etc.

Carl Piva, Vice President Strategic Programs, TM Forum

10:00amFinding your place in the digital future through value partnerships

  • The ins and outs of determining, defining and establishing partnerships facilitated by cloud and virtualization
  • Understanding how software-defined infrastructures significantly help accelerate time to market of new applications and services
  • Reducing the cost of grasping new opportunities and of implementing technical innovation

Lee Yee, VP Carrier Software Business Unit, Huawei

10:25amBuilding successful commercial strategies within the new value fabric

  • Enhancing your product and service strategy in the new digital landscape
  • Examining solutions which help simplify portfolio management
  • Enabling rapid product and service innovation, roll-out and improvements
  • Cultivating innovation, talent and partnerships

Rex Hui, Associate Director – Product Development and Management, Hong Kong Broadband Network


How to: Provide consistent customer experience across all touch-points in a multi-partnership ecosystem


CUSTOMER CENTRICITY: keeping pace with the savvy digital age customer

  • Why knowing your customer and guaranteeing more than just their satisfaction are so vital today
  • How to maximise market share, increase customer loyalty and grasp growth opportunities
  • Moving beyond traditional customer experience to true one-to-one exceptional value-adding engagement
  • A look at some collaborative work in developing tools, standards, best practices, metrics and KPIs

Carl Piva, Vice President Strategic Programs, TM Forum


Providing an integral seamless customer journey across channels, partnerships and ecosystems

  • Defining the cross-channel journey of the digital consumer
  • Bridging the digital – physical divide through innovation
  • Integrating touch-points to provide a single unified customer experience
  • Examining the tools for service partners to guarantee seamless customer experience

Sandra De Zoysa, Chief Customer Officer, Dialog Axiata


Achieving Happy Subscribers in under 120 days

  • The 4 maxims of customer-centric processes and technology
  • Creating a customer-centric journey across channels, partnerships and eco-systems
  • Utilising zero-touch orchestration, operations and management for maximum impact
  • Delivering real-time data and analytics for continuous improvement and innovation

Eugene Yeo, Vice President, MyRepublic Labs


How to: Manage the complexity of hybrid ecosystem-to-ecosystem environments (ZOOM)


AGILE IT IS THE BUSINESS: Delivering speed and flexibility to thrive in the digital era

  • Considering the horizontal and managerial challenges an open digital environment presents
  • Examining the added complexity to service provisioning and orchestration
  • What collaborative work is currently underway to mitigate these challenges and complexities, and what has been achieved so far?
  • Integrating agility into your business and keeping pace with an increasingly flexible ecosystem

Carl Piva, Vice President Strategic Programs, TM Forum


Leveraging virtualization to compete in the open digital ecosystem

  • Analyzing the opportunities brought on by network infrastructure virtualization
  • Where does the industry currently stand in terms of transformation from legacy to software-defined networks?
  • Examining the new business ecosystem virtualization is giving rise to
  • Evolving management practices to coordinate shared IT systems in the open digital ecosystem
  • The arguments for and against the need for open standards and interoperability in a virtualized environment
  • What role does software-defined everything play in fostering partnerships and innovation?

May-Ann Lim, Executive Director, Asia Cloud Computing Association
Antonius Bermana, Group Head of Corporate Planning and Analysis, Indosat
Dr.Suresh Ramasamy, Technolgoy Strategist/futurist, DiGi


Virtualizalition – Managing the complexities of an end-to-end hybrid environment

  • How to evaluate, design, build, and manage distributed applications over hybrid infrastructures
  • How to go from managing a simple legacy data center expansion to a complex hybrid applications
  • Addressing crucial challenges: interconnectivity, availability, security, hybrid networks, automated provisioning and configuration management
  • Real life best practice designs in use

Kenny Zheng, Solutions Architect, Amazon Web Services


Inter-carrier/domain service lifecycle orchestration challenges

  • What are the scalability challenges related to centralized control and orchestration?
  • Considering the implications of statefull vs. stateless orchestration
  • Examining a standardized information model
  • The role and importance of standardized APIs

Shahar Steiff, Assistant Vice President of New Technology, PCCW Global


The road to transformation – virtualization at Telin – PT Telekomunikasi Indonesia

  • What were the drivers behind this virtualization project?
  • The road to transformation – steps taken and challenges encountered
  • What results has virtualization yielded for Telin?

Henri Setiawan, VP Innovation Management, Telin – PT Telekomunikasi Indonesia


How to: Accelerate R&D through innovation and collaboration


THE COLLABORATIVE MODEL: The benefits of cross-ecosystem R&D and how to contribute

  • The benefits of accelerated R&D: reduced costs, better understanding of emerging tech trends, impact and risks…
  • The role of collaboration in strengthening and expanding your network of potential partners and business opportunities
  • Delivering rapid pragmatic solutions to key challenges you and fellow digital economy stakeholders face
  • Facilitating and promoting agile collaborative R&D

Carl Piva, Vice President Strategic Programs, TM Forum


KT Case Study: Cloud Innovation – Changing traditional business models into creative new business

  • How KT changed its traditional data center business into cloud based business model
  • Enhancing enterprise solutions in innovative way
  • Adapting Cloud business experienced to IoT based business model such as ITS, Smart City, CCTV, etc.

Andy Lee, Head of ICT Consulting Team, Global Business Goup, KT


Innovation and transformation in the digital era – exploring strategic growth

  • A look at the background of traditional telcos – The Fear of Missing Out
  • Role and capability of China Unicom Venture Capital in the mobile internet area
  • Partnering with start-ups and the benefits of investing in digital healthcare/education/entertainment
  • Real-life illustrations

Mike Ye, Senior Manager of Investment and Financing, China Unicom Venture Capital


For additional information on registration, travel and other important details, please visit Huawei Cloud Conference 2015.


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