Digital transformation program in Saudi Arabia
Key takeaways
- Digital User Journeys increased from 70% to 92%.
- Average Response Time reduced from 105 seconds to 14 seconds.
- Cost-to-Serve reduced from $3.50 to $2.65.
- Customer Acquisition Cost reduced from $6 to $4.
Challenges
Need to increase digital customer engagement.
Improve operational efficiency and OpEx
Modernize systems and integrate new tech.
Solution
Adoption of ODA and TMF Open APIs.
Insight article
Migration of legacy systems to new digital platforms using TMF Open APIs.
Benefits
- Significant improvements in customer satisfaction and engagement.
- Enhanced operational efficiency and reduced costs.
- Successful integration of new technologies and modernization of legacy systems.
stc continues to drive better business outcomes through transformation based on TM Forum ODA standards