Omnichannel Collaboration Experience – Phase III
Previous phases of this Catalyst
This Catalyst collaborated with operators to explore the omnichannel customer centricity experience operating from an outside in perspective and to work out the BSS related pain-point scenarios and provide solutions.
This Catalyst demonstrated how operators provided B2B Buying ROADS experience for SME customers. By using KPIs monitoring and analysis, and evaluating CSPs’ digital transformation maturity they helped operators improve customer experience and operation efficiency.
Han Caihong, Senior Marketing Manager, Huawei
Tian Ye, Marketing Manager, Huawei
Benefits of being a TM Forum Catalyst
What is special about being a TM Forum Catalyst?