SunTec, a leading provider of revenue management and business assurance solutions, announced that its Xelerate Digital Services suite has been evaluated in Gartner’s 2015 Magic Quadrant for Integrated Revenue and Customer Management (IRCM) for communications services providers (CSPs). An industry-agnostic platform, Xelerate is well suited to enabling all kinds of service companies to fully harness the potential of digital technologies to build deeper, stronger relationships with customers. Widely used in the financial services sector, SunTec’s unique product suite is increasingly being adopted by CSPs, including telcos and cablecos, as well as utilities.
“After an extensive evaluation process, we selected SunTec to help us onboard new customers quickly and easily,” said an executive from a leading CSP player in the US. “As a result, we have ensured that each new customer relationship gets off to a strong start.”
CSPs are also using Xelerate to keep pace with a fast changing marketplace and compete effectively with online players offering rival communications and content services. Employing the solution’s real-time data analytics capabilities, the CSP can make customers tailored and timely offers, dynamically adjusting pricing to maximize revenues.
Notes to Editors:
Core functionality of IRCM:
- Balance management
- Billing and account management
- Customer self-care
- Dynamic discounting
- Multichannel support
- Partner relationship management
- Policy management (policy and charging rules function [PCRF])
- Product catalog
- Real-time rating or charging
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner, Magic Quadrant for Integrated Revenue and Customer Management for CSPs, Norbert J. Scholz, Jouni Forsman, 19 October 2015
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