SAN MATEO, CA – Guavus, Inc., a leading provider of big data analytics applications for operational intelligence, today announced it will highlight its Service Reflex and Intelligent Data Mediation products, which provide a holistic analytics layer for CSPs to view and measure customer experience across the entire organization at the upcoming TM Forum Live!, May 9-12 in Nice, France. The company will also participate in three TM Forum Catalyst Projects and announce an expanded partner ecosystem at the show.
Guavus will demonstrate Service Reflex, a multi-dimensional analytics application that enables mobile network operators (MNOs) to resolve and prioritize service-impacting events and more accurately measure the customer experience. It continuously analyzes data streams from network elements &devices, fault management and alarming systems, call center and social media, distributed sensors, as well as stored data from CRM systems, billing servers and catalogs to provide real time insights and meaningful context around customers’ quality of experience based on network impacting events. This integrated analysis of the customer experience helps MNOs to better understand the complete customer journey, empowering them to significantly mitigate, predict and prevent network-impacting events and prioritize operations.
Intelligent Data Mediation Layer
Guavus Intelligent Data Mediation is a next generation real time data mediation and streaming analytics platform that collects massive amounts of data from any network or non-network source, correlates and curates the data and then adds critical contextual insights in real time, providing immediate visibility across network to northbound systems and interfaces. These operational analytics, leverage a sophisticated machine learning engine that can then be embedded into partner technologies to create powerful, best-in-class solutions that will enable CSPs to deliver a significantly better quality of experience, and accelerate the transition to software-defined networks.
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