For the second year in a row, Salesforce is honored to be named a Market Leader in Ovum’s Decision Matrix “Selecting a CRM Solution for Telecoms, 2016–17.” The report clearly establishes Salesforce as a market leader and “a force to reckon with” in the telecommunications CRM space. This significant recognition is a direct result of Salesforce’s strong momentum and customer success in the communications industry, which has also contributed to Salesforce winning a prestigious award from TM Forum for Enabling Customer Centricity in the TM Forum Live! 2016 event in Nice, France.
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