Latest features in Frameworx focus on business agility, customer experience and B2B partnerships for digital service growth; nearly 70 new features provide guidance for exploiting opportunities in the rapidly evolving digital world
Management World 2013, Nice, France – May 14, 2013: Navigating the digital storm requires a fundamental rethink of business approach, demanding a focus on operational agility, cost and risk reduction, customer retention, and growing new lines of business through innovation and partnerships. As part of its commitment to help members navigate the storm and create a vibrant, open digital ecosystem, TM Forum today announced the release of Frameworx 13 – the next step in the evolution of its Frameworx suite of best practices and standards for service provider success.
“TM Forum’s members and the communications industry as a whole are being challenged by a complex and dynamic environment driven by the exponential growth of digital services,” said Nik Willetts, chief strategy officer, TM Forum. “Our vision is for Frameworx to be the blueprint for the highly efficient creation, delivery and management of any kind of service, providing the toolkit to underpin excellent customer experience and enable innovation to drive new revenues. Frameworx 13 is the first step in that journey.”
TM Forum focuses on three major challenges facing service providers today, applying its knowledge and expertise, and bringing together the ecosystem to agree how to overcome common challenges. To support this mission, the Forum is evolving its Frameworx suite of standards to provide guidance and support for these challenges—beginning with Frameworx 13:
Improving operational agility while reducing cost and risk
- A brand new Frameworx Metrics Repository, providing instant, easy access to the Forum’s extensive set of industry agreed business metric definitions and specifications.
- A range of improvements to the Business Process, Information and Application Frameworks to deepen ITIL conformance and improve support for digital service scenarios.
- New cyber-ops security metrics guides on server management, hardening and distributed denial of service attacks help make security measurable.
- A new Threat Intelligence Sharing Guide explains the benefits of sharing security information across organizations and partners, and defines a reference architecture.
Improving market retention and growth
- A new big data reference model defines the major components needed for implementation of big data solutions, and outlines 23 real-life use cases where big data analytics provides true business value to service providers.
- The Customer Experience Management Index (CEMI) provides an aggregate, independent measure for C-level executives to understand if their business is performing at, above or below the expected industry average in terms of managing customer experience successfully.
Driving new digital services revenue growth
- An introduction to digital services reference architecture provides an initial view of a standardized architecture to deliver open and interoperable enterprise-grade virtualized services by maximizing operations and scalability.
- A Business Partnering Guide provides practical advice to companies operating in the digital ecosystem on how to create and manage sustainable partnerships.
- A M2M Charging and Billing technical report examines the business models across industries to arrive at examples and pricing models for M2M services.
- An eHealth Report defines the players in the eHealth value chain and their interactions, and defines the roadmap for the management challenges that will need to be addressed in the upcoming 18 months.
- Technical updates to the Simple Management API upgrade the code to REST level 2 and meet the needs of the market for standardization and ease of use.
More than 200 member companies were part of the collaborative team behind Frameworx 13, with many new features added thanks to major contributions from members. In addition, several new features were developed using new agile collaborative approaches being used by the Forum to rapidly develop new solutions, such as streamlining partnerships, pricing and monetization, and development of new management APIs for digital services. The goal of these workshops is to rapidly produce tactical, easy-to-implement solutions for management across multiple parties in a value-chain that can be quickly fed into Frameworx.
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About TM Forum
With over 900 member companies, TM Forum is the largest global trade association focused on bringing together the digital ecosystem, including communication service providers, digital service providers and enterprises, with the goal of enabling an open digital world. The Forum delivers a wealth of knowledge and practical tools, including unique research, best practices and standards. Our members collaborate to rapidly solve business issues in critical areas, such as business process optimization, big data analytics, cloud management, customer experience management and security.
The Forum has four key roles—to Inform, Innovate, Accelerate and Optimize—and provides a neutral and open platform for collaboration between service providers, enterprises and their suppliers to overcome the barriers to an open digital economy. For more information about TM Forum, visit www.tmforum.org
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