TM Forum launched its Digital Maturity Model (DMM), a new tool that allows communications service providers (CSPs) to assess their digital maturity and plan their digital transformation across their entire organisation. The model has already been endorsed by CSPs including BT, China Mobile, China Telecom, China Unicom, Orange, PCCW Global and Vodafone as well as management consultancies and suppliers including Amdocs, BearingPoint, Deloitte, Detecon, Huawei, Tata Consultancy Services and The GC Index.

TM Forum said it created a ‘living’ maturity model and set of metrics that will evolve with the industry and help companies measure their true digital maturity.

TM Forum’s DMM considers maturity across five key dimensions, each containing an extensive set of sub-dimensions, questions and metrics to assess digital maturity across the business. Accessed through an easy-to-use App, TM Forum members can assess their digital maturity across every department and rapidly identify areas for action unique to their businesses. The dimensions and definitions for the model are customer, strategy, technology, operations as well as culture, people and organisation.

By asking stakeholders across an entire organisation to assess the company’s maturity in each of these areas, CSPs can identify where improvement is needed and where investment priorities lie. The model has the flexibility to account for differences in CSPs’ visions, strategies and business imperatives, and can be applied to help develop a roadmap to guide their digital transformation journey, the company said in a press release.

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