Ericsson has had a long-standing relationship with Saudi Telecom Company (STC), seeing the operator through a great many changes over more than a decade. So I was proud to hear the great news that STC was just named a finalist in the “Smart Service Provider – Business Transformation of the Year” category of this year’s TM Forum Digital World Awards. This annual award recognizes the service provider that has made the most significant advancement in transforming to a low cost, agile and customer-centric operating model.
STC At The Forefront Of Change
With 30 million subscribers, STC is the Kingdom of Saudi Arabia’s leading telecommunications service provider and the largest operator in the Middle East & North Africa. STC and Ericsson have been recognized by the TM Forum for the outstanding transformation using the TM Forum’s Frameworx initiatives in the project’s design and implementation. Our work with STC includes successful deployment of one of the most comprehensive OSS transformation projects that a tier-one operator has ever undertaken. This project has seen STC transform inventory management and fulfillment company-wide to support its customer needs in an expanding global economy.
Ericsson’s Agility Suite At The Core
The Ericsson Agility Suite is at the core of STC’s OSS transformation program that includes integrated physical and logical inventory and service order orchestration across enterprise, transmission, consumer and wholesale markets. Hundreds of legacy inventory systems were migrated to a centralized corporate repository of readily-available, reliable information.
With the Ericsson Agility Suite, STC is maintaining high quality and consistent data serving multiple business units, and has streamlined its network management and fulfillment processes. This is a critical prerequisite for flow-through service provisioning automation and service orchestration across B2B, B2C and B2B2x business models.
Business Benefits Abound
With focus on customer centricity, agility and data quality, significant improvements have enabled STC to streamline its operations to deliver the best possible customer experience. Key results recognized by the TM Forum include:
- Doubled the number of new and enhanced business services offered
- Average launch time for new services reduced to weeks
- Achieved extremely high service activation success rate
- Significantly improved the quality and speed of FTTx design
Congratulations to the STC and supporting Ericsson teams!
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