Our Awards program highlights achievements in our industry through digital transformation business cases that develop one of our six event themes. Winners will be announced during the Digital Transformation World Series in September 2021.

London, UK — May 18, 2021 — TM Forum, the industry association driving digital transformation through collaboration, announces today the 49 finalists for its esteemed 2021 Excellence Awards which include a number of the world’s largest communications service providers and suppliers.

This year’s submissions focused on the acceleration of digital transformation, business and IT agility, customer centricity, cross-industry partnering and collaboration, and product and service innovation throughout the technology industry.

Mapping to one of TM Forum’s core themes: Autonomous operations; AI, data & insights; Beyond connectivity; Cloud native IT & networks; Digital experience & trust, and The human Factor, the awards program has been accrediting leading companies for their inventive achievements since 2007.

The current nominees across the core categories are as follows:

Autonomous operations
This award will recognize companies that can demonstrate how they have overcome autonomous operations challenges and can demonstrate that their specific approach to automation resulted in tangible business improvements such as operational efficiency, improved customer experience, time to market and more.

• China Telecom Research Institute
• TTG International Ltd., Turkcell
• Ericsson, Chunghwa Telecom
• Jio Platforms, Reliance Jio Infocomm
• Tech Mahindra, Telefonica, Vodafone, Telstra
• Huawei, China Mobile
• Ericsson AB, Airtel
• Comviva Technologies Ltd., XL Axiata
• Netcracker

AI, data & insights
This award will recognize companies that can demonstrate how they have overcome AI, data and analytics challenges and can demonstrate a tangible impact on their ability to leverage advanced analytics and AI in customer experience with a specific focus on improving overall operational efficiency

• Intracom Telecom, Cosmote
• Amdocs, Bell Canada
• Telekom Sales and Services Sdn Bhd Telekom Research & Development Sdn Bhd
• National Operating Centre, Telekom Malaysia Berhad, Telekom Research & Development Sdn Bhd
• Dialog Axiata Plc
• Verizon Communications
• Huawei, China Unicom
• Whale Cloud, China Mobile

Beyond connectivity
This award will recognize companies that can demonstrate how they have overcome beyond connectivity challenges and can demonstrate a quantifiable impact on their ability to develop new revenues and new lines of business beyond connectivity.

• Jio Platforms, Reliance Jio Infocomm Ltd.
• Nokia, Telenor
• Telus
• Celcom Axiata Berhad
• Incognito Software Systems Inc., Claro Brazil

Cloud native IT & networks
This award will recognize companies that can demonstrate how they have overcome either Cloud native IT or network challenges and can demonstrate how they made a tangible impact on their ability to leverage cloud native technology or how they have bridged the gap between IT and networks in their business. This award will have two winners, one for cloud native IT and one for networks.

•  M1 Limited
• JIO platforms, Reliance JIO infocomm ltd.
• China Mobile
• Infosys, BT
• Prodapt, Hrvatski Telekom (Part of Deutsche Telekom)
• Whale Cloud, DITO Telecommunity
• THIS, Vodafone
• Verizon
• Blue Planet, a division of Ciena, BT
• CGI Inc.

Customer experience & trust
This award will recognize companies that can demonstrate how they have conquered digital experience and trust challenges and can prove a definite impact on digital experience metrics such as NPS, churn/loyalty, usage of digital touchpoints, ARPU uplift, or growth in market share.

• Tecnotree, MTN
• Huawei Technologies, STC
• Celfocus, Vodafone Qatar
• Kloudville, STC
• Oracle, Telia
• THIS, Three Ireland for 48
• Amdocs, Airtel
• Netcracker, Rakuten
• Ericsson, Telstra
• Netcracker Technology, Telenet

The human factor
This award will recognize companies that can demonstrate how they have solved a human factor challenge and can demonstrate how they have made a noticeable impact on culture, organizational structure, ways of working, employee wellbeing, or employee transparency.

• Tecnotree
• Makman Technology Consulting, The Libyan International Telecommunication Co.
• A1 Croatia
• Infosys
• AT&T, Salesforce
• Nexign

The top five scoring nominees in each of the six categories will be declared by the judges as finalists in June 2021 based on the degree of innovation and ingenuity shown, the usage and value of TM Forum best practice and standards, the articulation of lessons learned and the overall business impact.

The winners will be announced at this year’s Digital Transformation World Series, which begins on September 22nd and runs through October 14th. For more information on awards, please visit here.

About TM Forum
TM Forum is an association of over 850 member companies, which include 10 of the world’s top 10 network and communications providers and stretch across 180 countries. Our members tap into each other’s collective experiences and abilities to collaboratively solve complex industry-wide challenges, deploy new services and create technology breakthroughs to accelerate change.

We help communications service providers (CSPs) and their suppliers to digitally transform and thrive in the digital era. We do this by providing an open, collaborative environment and practical support which enables CSPs and suppliers to rapidly transform their business operations, IT systems and ecosystems to capitalize on the opportunities presented in a rapidly evolving digital world. Follow us on LinkedIn, Twitter and Facebook. Learn more at www.tmforum.org.

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