RegisterPress release
The Current State of the CEM Market
ItsOnItsOn is also leading in the area of contextual CEM. The company's solution helps mobile operators segment, mirco-segment, design and deliver innovative offerings at the time of need or want - making them more relevant to subscribers. The solution also supports cloud-based account management and service offers which creates operational efficiencies for operators that can
Press release
TM Forum Live! returns to Nice in May.
Press release
Customer support goes ‘omnichannel’ and customers will love it
It wasn’t that long ago that when a customer needed to contact their phone company the only choices available were to write to them or call the customer support ‘hotline’. The only thing hot about that line was often the customer’s temper at having to wait their turn for a long period of time, having to cope with an inane IVR system or trying to understand the accent of th
Press release
Taking healthcare anywhere with the IoT
Perhaps the most exciting outcome from the revolution in mobility and the Internet of Things (IoT) is the effect both are having on healthcare. From the simplest apps and ‘wearables’ tracking exercise and diet to the remote monitoring of patients, the potential benefits are immense.The earliest use cases focused on delivering medical advice via mobile phones to far-flung outpos
Press release
Taking healthcare anywhere – simply anywhere
Perhaps the most exciting outcome from the revolution in mobility and the Internet of Things (IoT) is the effect both are having on healthcare. From the simplest apps and ‘wearables’ tracking exercise and diet to the remote monitoring of patients, the potential benefits are immense.The earliest use cases focused on delivering medical advice via mobile phones to far-flung outpos
Press release
The Move to Digital Operations
Press release
7 global cities join new forum to push for smart cities through data sharing and standardization
A nearly 30-year-old industry association that began in an effort to bring global standards to the telecommunications industry has expanded to the Internet of Things, smart health, smart climate – and, now, smart cities. Digital global industry group TM Forum has launched The Smart City Forum, with initial members consisting of seven cities tasked with driving the development o
Press release
Tracking emerging IT standards
Last month I posted an update on ISO standards for cloud computing, and mentioned that other organizations are also involved in cloud standardization. In the next few posts, I will look more closely at these other organizations, and will expand the perspective to include the Internet of Things (IoT).As a first thought, the term “cloud computing” has now become so broad and ope
Press release
Oracle Perspective: Transitioning To A Real-Time Enterprise Customer Experience While Enabling Business Agility
TM Forum Inform - By Stéphan Pelletier, Oracle - Ahead of his participation at TM Forum Live!, Oracle’s Stéphan Pelletier looks at how multi-domain and multi-layer orchestration, network virtualization and SDN, and business-to-business APIs are three critical IT enablers for transforming the enterprise customers’ experience, as they deliver greater business, service, and