Category Archive
Below you'll find a list of all items that have been categorized as “Member Whitepapers”
Member Whitepapers
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Quantifying the value of omnichannel CRM for telecoms
AsiaInfo commissioned independent research consultants, Northstream, to study how organizations in a variety of verticals have realized the benefits associated with the omni-channel and single customer view capabilities of next generation CRM, an...
Cloud-based agile testing
Nowadays, software applications are so closely intertwined with modern business models that demand for their development is increasing exponentially. Challenges exist, particularly for teams that are geographically dispersed. Nearly 60 percent of ag...
Global Revenue Assurance Survey 2015
DOWNLOAD NOW The environment in which Communications Service Providers (CSPs) now operate is becoming ever more complex and competitive with decreasing margins for traditional communications services. CSPs will have to fight to secure market share...
Adopting Frameworx in Event Driven Marketing
Event Driven marketing (EDM) has been recently taking the Campaigning world by storm. It has bought in a paradigm shift by reaching out to the Customer with products that are relevant to their needs at that point of time; in contrast to trying to sel...
Applying Big Data Analytics using Neural Networks
To create a Manual detailing the way certain modeling techniques specifically Neural Networks and Clustering can be applied to specific business case studies in Big Data Analytics such as call center analytics, and the model should be able to predict...
Big Data in Telecommunications
As a telecommunications service provider, you face an increasingly challenging business environment. Revenue from traditional sources such as voice and messaging continues to decline. Regulatory action, designed to foster competition, is driving pric...
CSPs’ Multi-Country Operations – Global Enterprise Architecture
Several Communication Service Providers (CSPs) operate in more than one country, and need to optimize operations across all locations. To this end, CSPs have taken up initiatives such as data center consolidation, centralized procurement, and central...
Comprehensive Revenue assurance
With Revenue Assurance (RA) achieving maturity, Communication Service Providers (CSP) understand that surviving in today's complex eco-system of fast-moving global issues, economic uncertainty and new technologies, business success is more and more d...
TM Forum Executive Insight Letter March 2014
TM Forum has been serving its over 900 members for more than 25 years and during that time tremendous changes have occurred in our heartland of the communications sector. We’ve seen the spectacular growth of our industry, especially in mobile - fro...
Digital Services Impact on the Revenue Assurance Maturity Model
Digital services, particularly in mobile services, will potentially bring a dramatic shift in CSP operations. This change is likely to be as of much significance as introducing GSM mobile was in the 1990’s. Revenue Assurance functions must adapt to...
Alternatives to static product bundling: Usage based discounting & dynamic bundling
The emergence of the digital age has made the internet the de-facto backbone for providing digital services. The digital savvy consumers, with more power than ever in their handheld devices and innovative apps running on them, are leveraging the full...
INaaS, the Game Changer for Telco
The number of Humans served by Communication Service Providers (CSP) is more than any other industry on this planet; on the other hand, the telecom networks are providing connectivity to Devices more than the Human population on this planet. By virtu...
