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Humanizing AI: putting people at the heart of customer experience
AI promises to revolutionize customer support and deliver smarter, automated and more personalized omnichannel services.
Innovating in Asia: exploring the key drivers for growth
Communications service providers in Asia are at the forefront of innovation in developments such as 5G, AI and autonomous networks
Telco Revenue Growth: Is B2B a beacon of light?
Revenue growth is still challenging for communications service providers, but there are some glimmers of light, particularly in B2B services
Managing the economics of hybrid cloud: striking a balance to optimise operations
CSPs’ cloud deployments are integral to shaping future network architecture, but achieving transformation involves balancing cost considerations against performance and strategic decisions.
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Jesse Lynch
09 Jun 2025
1 minutes Jesse Lynch, Telco Industry Specialist at Ocient looks at the new era of telecom, powered by real-time data, AI and analytics, and how CSPs must modernize infrastructure to improve service, optimize networks and unlock new revenue streams
Wahid Mohammad
02 Jun 20251 minutes Wahid Mohammed, CEO of PlektonLabs, discusses the shift from static to dynamic pricing in telecoms, highlighting how real-time data and AI-driven tools enable smarter monetization and improved customer experience
Lekshmy Sasidharan & Priyank Chandra
30 May 20251 minutes 
Rajesh Chandiramani
21 May 20251 minutes Comviva's CEO, Rajesh Chandiramani, looks at how the telecom industry must choose an AI-first approach to drive innovation, transform networks, enhance customer experience and unlock new growth.
Ramakrishna Natarajan & Rabindra Shakya
15 May 20251 minutes Amazon Web Services highlight how combining TM Forum's Information Framework with modern cloud-native services enables telcos to streamline data integration, enhance governance and accelerate innovation through standardized architecture.
Fari Pirouz
07 May 20251 minutes Fari Pirouz, Senior Director - Telecoms Industry Principal at Pegasystems Inc., explores a future where AI runs most operations in a communications service provider (CSP), enabling an ultra-lean enterprise focused on strategy, innovation and seamless customer experiences.
