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Education& development

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Without TM Forum’s Business Process Modeler training and knowledge certification, it would have been impossible to consolidate STC's consumer, business and wholesale services on a single platform.

Ahmed F. Fahmy, Senior Program Manager, STC

I found the Business Process Fundamentals course to be both enlightening and fascinating. In my experience, the IT world rarely has the opportunity to derive best practice, let alone follow it. To find that “proven” methods for building stability do exist in the IT world was quite refreshing, and I look forward to using the TM Forum’s Business Process Framework in my role.

Miquel Huijbregts

Ziggo

We strongly recommend the training for associates who are into solution designing/architects. The training helps the resource to gain knowledge in processes, frameworks, domain, architecture designing, identifying solutions, products & customer engagement process.

Maria Geo

M/sTata Consultancy Services Limited, TCSL

The training helped us to understand what Frameworx is and is not, and gave us an understanding of how we could employ the standards, the benefits of doing so and even extending it to better fit our context. In particular the custom built training brought in-house is highly recommended if you are running a specific project. The training gave us the opportunity to obtain specific answers and the “how-tos” relevant to our project.

Lula Chee

SingTel Group Centre of Operational Excellence

We would recommend the training as it helps to establish a common language to be used with customers and internally and to formulate what we offer not only in terms of application functionality but also business processes and business entities supported.

This statement contains the opinions of individuals and does not reflect the opinion of CSG International company.

Global Services

CSG International

Our training instructors are established industry professionals and consistently deliver high-quality and engaging training sessions.

Andrew Chalmers

Andrew Chalmers

Training Instructor

Andrew has over 30 years of experience in communications consultancy for major global organizations. He has been working with the TM Forum as a subject matter expert, trainer, course and exam developer, and also technical team lead, working closely with TM Forum member companies to create and shape the evolution of Frameworx. Andy has key skills and experience in business analytics, business architectural models, process modelling techniques, Customer Experience/Centricity, RFx creation, analysis & response, OSS management and TM Forum standards/best practices.

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Geoff Ibbett

Geoff Ibbett

Training Instructor

Geoff has over 35 years of experience in the IT sector, 22 years of which have been within telecommunications. His specialist skills cover the areas of revenue risk management, in particular: usage data integrity, revenue assurance, and revenue risk management. Geoff has provided services to many operators, including Astro, Bakcell, Etisalat, GTA Teleguam, Huawei, Mascom, Mobilink, MTN Group, O2, Orange Switzerland, QTel, Roshan, Sky, Swisscom, Telesur, Telkom SA, Turk Telekom, Vala, Virgin Media, Vodafone Ghana and Zain. He is also an active contributor to the TM Forum and has been awarded two outstanding contributor awards. Geoff is TM Forum’s master trainer in the area of revenue assurance.

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Iwan Gramatikoff

Iwan Gramatikoff

Training Instructor

Iwan has in-depth industry experience as an enterprise architect in leading-edge next-generation communication service provider projects where he developed a unique combination of functional & IT industry expertise leveraging assets such as TM Forum Frameworx and SOA. He has been a key contributor to defining and structuring enterprise-wide service-oriented models covering process, information, applications and organizational structure.

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Marcus Ras

Marcus Ras

Training Instructor

Marcus is a TM Forum certified trainer with extensive telecommunications and IT industry experience, including architecture, design, development, implementation and operation of OSS/BSS systems. and testing plans. He has in-depth practical skills applying the use of TM Forum artifacts such as the eTOM and SID, design and implementation methodologies, and framework competence.

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Nilesh Khakhar​

Nilesh Khakhar

Training Instructor

Nilesh has 30+ years of experience in the telecommunications industry helping members adopt best practices and improve operational excellence, customer experience and digital transformation. He worked with many global telecom operators/SI/consulting groups including Telus (Canada), Rogers AT&T (Canada), PwC (USA, India), Deloitte (USA, India), Vodafone (UK, Global), Ericsson (Sweden, Nigeria & Global), TCS, Wipro & Infosys, Bharti Airtel & Vodafone (India) and more.

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Pierre Gauthier

Pierre Gauthier

Chief API Architect

Pierre is the TM Forum Chief API Architect, responsible for the technical direction, design, architecture, and implementation of APIs for all TM Forum initiatives. He has conducted workshops and training for a number of companies worldwide, as well as presented at many international events including Mobile World Congress, TM Forum Live, Eclipse IoT Summit, I Love APIs and Interzone API. Pierre received the TM Forum Chairman’s Award for his consistent vision regarding TM Forum APIs. Pierre has been acting as a judge and mentor in many API Hackathons, where he loves to teach developers how to build IoT and Smart City applications using REST APIs.

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Serge Garcia

Serge Garcia

Training Instructor

Serge Garcia is the co-founder of Edelweiss Service Consulting, specializing in portfolio and business architecture for the communication service industry. With over 30 years of experience in the ICE service and software industry, Serge has held various key management positions and has led numerous groups in major digital transformation projects. He has been a key contributor to defining and structuring enterprise-wide service-oriented models covering process, information, applications, and organizational structure.

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VijayaKumar

VijayaKumar Kudur

Training Instructor

VijayaKumar has a rich experience in the telecom domain with 30 years of experience in IT. He worked with telecom service providers, helping them prepare OSS/BSS RFP and enabling their transformation journey, including API strategy. He provided training to global customers on topics such as eTOM, SID, ODA (Open Digital Architecture), TM Forum Open APIs, and DMM (Digital Maturity Model).

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Willy Leprince

Willy Leprince

Training Instructor

Willy Leprince is a certified and approved TM Forum trainer, coach, and subject matter expert. For over 10 years Willy carried out TM Forum training helping clients achieve their learning and organizational transformation goals.

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  • Upcoming events
  • Past events
  • Webinars

Without TM Forum’s Business Process Modeler training and knowledge certification, it would have been impossible to consolidate STC's consumer, business and wholesale services on a single platform.

Ahmed F. Fahmy, Senior Program Manager, STC

I found the Business Process Fundamentals course to be both enlightening and fascinating. In my experience, the IT world rarely has the opportunity to derive best practice, let alone follow it. To find that “proven” methods for building stability do exist in the IT world was quite refreshing, and I look forward to using the TM Forum’s Business Process Framework in my role.

Miquel Huijbregts

Ziggo

We strongly recommend the training for associates who are into solution designing/architects. The training helps the resource to gain knowledge in processes, frameworks, domain, architecture designing, identifying solutions, products & customer engagement process.

Maria Geo

M/sTata Consultancy Services Limited, TCSL

The training helped us to understand what Frameworx is and is not, and gave us an understanding of how we could employ the standards, the benefits of doing so and even extending it to better fit our context. In particular the custom built training brought in-house is highly recommended if you are running a specific project. The training gave us the opportunity to obtain specific answers and the “how-tos” relevant to our project.

Lula Chee

SingTel Group Centre of Operational Excellence

We would recommend the training as it helps to establish a common language to be used with customers and internally and to formulate what we offer not only in terms of application functionality but also business processes and business entities supported.

This statement contains the opinions of individuals and does not reflect the opinion of CSG International company.

Global Services

CSG International

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