Engage with the latest Catalysts co-creating innovative solutions to meet the industry's most important challenges.

Projects to showcase at DTW24 - Ignite and new projects in matchmaking for Innovate Asia 2024 are posted below. Contact the teams or, to get involved, submit your request through the 'Join team' button.

Projects

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At DTW24 - Ignite, we will harness the collective ingenuity, innovation, and collaboration of our global community to seize this opportunity and lead the communications industry to growth. Join our journey this June in Copenhagen.

Upcoming showcase

Primforce Technologies Ltd.

China Telecommunications Corporation

AT&T Inc.

Nokia

Verizon Communications

Telecom Italia SpA

NTT DATA CORPORATION

Ncell

AXIATA DIGITAL LABS (Pvt) Ltd

PT XL Axiata Tbk.

Dialog Axiata PLC

Axiata Group Berhad

TELEFONICA

Accenture

Telenor ASA

Vodafone Group

Orange

Mavenir Systems

Ericsson Inc.

Telstra Corporation

5G Enablement through industry standardized APIs

Enable exposure of 5G scenarios for an enhanced customer experience by
   defining a unified API specification across TMF and Camara


Sudo Technology Co. LTD

China Mobile Communications Corporation

China Academy of Information and Communications Technology(CAICT)

Huawei Technologies Co. Ltd

Hong Kong Telecommunications (HKT) Limited

Hangzhou Eastcom Software Technology CO.,Ltd

Zero carbon intelligent network

This Moonshot Catalyst is building a green, intelligent and simplified network for a low carbon future.

Indosat Ooredoo Hutchison

Inspur Communication Information Systems Co., Ltd

China Unicom

MTN South Africa

Evaluating cloud-network AN service experience - Phase II

Hewlett Packard Enterprise

NTT Group

Salesforce

MATRIXX Software

Unlocking B2B2X value for 5G smart spaces - Phase III

Helping CSPs unlock the full potential of smart spaces when deploying 5G, with a multitenant marketplace that reduces time to market by 50%.

Deutsche Telekom AG

Microsoft Corporation

Magyar Telekom Plc.

T-Mobile USA

Amdocs Management Limited

D-id

Supercharge any activity in any metaverse 

   Welcome to our 2023 catalyst “Supercharge any activity in any
   metaverse”! This collaborative solution involving CSP champions
   T-Mobile US, Deutsche Telekom AG, T-Labs, and Magyar Telekom, along
   with technology partners Amdocs, Microsoft, and D-ID, has been
   developed.

   The Metaverse and Web3 hold the potential for revolutionary customer
   experiences and transformative value for service providers. Imagine 3D
   virtual customer experience, VIP front-row events and real-time
   engagement. Our Moonshot Catalyst project tackles challenges in
   establishing CSP metaverse presence, bridging virtual and physical
   realms and adopting emerging tech through collaboration,
   breakthroughs, and TM Forum industry standards. Empowering CSPs to
   deliver unique content, new monetization opportunities, redefine
   loyalty, enhance service efficiency and bridge virtual and physical
   worlds of customer and employee experience, we expedite time to value.

   The solution is a single platform, designed to be deployed in any
   metaverse. It reinvents service experiences for both employees and
   subscribers through features like the In-activity Universal Telco
   Kiosk, leveraging digital human and conversational AI. The platform is
   powered by a Web3 customer loyalty network and managed by a consortium
   of global CSPs. It enables a complete customer journey, incorporating
   3D product libraries, smart agent management, Web3 loyalty networks,
   real-time catalog federation, Web3 to Web2 orchestration and
   integration with TMF Open APIs. This solution powers use cases such as
   Web3 Telco Loyalty Network registration, metaverse concert, and
   Generative AI powered immersive CSP metaverse store customer service
   experiences.

   Within this resource section, we host various materials to introduce
   you to our collaborative solution. Through our main presentation deck,
   discover our Moonshot objective, the driving business demand, the
   imperatives of our solution for CSPs, the core of our innovative
   offering and glimpse into the future vision of our team.

   For those looking for a deeper understanding of the technology, our
   solution architecture deck unveils the blueprint of our proposed
   solution, the underlying technology, and the user journey across three
   use cases and the demo video featured guide you through the journey.

   Included is a shortform document, highlighting quotes from our CSP
   Champion participants and catch a glimpse of our collaborative spirit
   in action, as we share an image capturing one of our team calls in the
   metaverse.

   We invite you to our kiosk, M10, within the Innovation Labs Hall.
   There, we'll unveil our immersive demo, showcasing the potential of
   our vision as well as during our arena pitch presentation, on Tuesday
   19th September, 4:45-5pm at the Innovation Arena Stage. Finally, be
   sure not to miss our panel on Wednesday, 20th September, 4-4:45pm,
   where our project Champion representative, Riccardo Pascotto, Vice
   President and Head of Research Cooperation & Funding at Deutsche
   Telekom, will contribute to a discussion on conquering industry
   challenges to unlock groundbreaking advancements with far-reaching
   impact.


Leveraging generative AI and Web3 to empower CSPs in the metaverse era & monetizing 5G/6G & redefine next-gen customer engagement.

China Unitechs Co.,Ltd.

ZTE Corporation

Digital Twin for network operations

Enabling a highly autonomous network beyond L4 using an efficient
   collaboration mechanism to integrate industry’s best digital twin
   capabilities.


Botswana Telecommunications Corporation

BroadTech Technology Co., Ltd

Saudi Telecom Company

Intelligence and value driven digital operation transformation for network

   1. Introduction to C23.0.591 Catalyst

   Our champions shared their challenges as follows:

     1. To cope with increase operating expenses as the network grows in
       size and sophistication.

     2. To have a stable and reliable networks and services in a growing
       complex network environment

     3. Gain timely and high visibility of the network health and service
       impact.

   The vision of C23.0.591 is to create values for our Champions to
   enhance customer experience, and drive operation efficiency through
   autonomous operation. More importantly enable Champion to flexible
   varying their operation model based on the service impact detected.

   To achieve this vision, our Catalyst leverages on the AI technology
   equipped with field proven algorithm such as:

     1. Spatial-temporal clustering algorithm to increase accuracy in
       network demarcation and root-caused locating.

     2. Graphical Neural Networks to enable a holistic service impact
       analysis of the affected and the neighbouring nodes for fault
       resolution prioritization.

     3. Adaptive spatiotemporal entropy frequent item mining algorithm to
       perform AI mining on historical alarms and topology data.

   To realize the service capability roadmap in accelerating their AO
   journey, the Catalyst team has implemented two POC to validate the
   consistency of the solution values.

   In conclusion, the outcome of the POC showed a consistent result that
   is translated to an annual business values of USD 841.3K for POC 1 and
   USD 2.4 Million for POC 2.

   POC 1: Intelligent Fault Closed-Loop automation MVP

     * 80% to 98.0% accuracy in network single domain demarcation.

     * 50% to 93.4% accuracy for network cross-domain demarcation.

     * 60% to 97.1% coverage in network alarm correlation

   POC 2: Intelligent Service Impact Management MVP

     * 15.09% reduction of data traffic lost

     * 14.59% reduction in user connectivity impact.

   2. Catalyst Storyboard


Leveraging AI technology to drive autonomous operations maturity that delivers value.

GCI Communication Corp

Brillio

Red Hat, Inc.

Future Connections Holding B.V.

Vietnam Posts and Telecommunications Group (VNPT)

Claro Brasil

Incognito Software Systems

MayerConsult Inc

Converged access with ODA - Phase II

In a SMB market estimated to grow 25% to $800B by 2027, our champion estimates a 60% increase in SMB demand offering our service continuity solution.

Optare Solutions

Elisa Polystar

Elisa Corporation

Case On IT SL (MedUX)

Chunghwa Telecom Company LTD

Autonomous CEI for zero-touch 5G and wifi networks - Phase IV

Proactively preventing degradation of fixed and mobile services

AsiaInfo Technologies (China), Inc.

5G native AI driven on-demand quality

5G native AI-based differentiated experience monetization stimulates
   tariff upselling for ToC and scenario expansion for


Juniper Networks Inc

Mobile Telecommunications Saudi Company (Zain KSA)

NTT QONOQ, INC.

Amazon Web Services, Inc.

EITC  (DU)

Sri Lanka Telecom PLC

Netcracker Technology

Closing the metaverse chasm: Monetizing the ecosystem

   Proposed Solution

   Our catalyst demonstrates how CSPs and partners can monetize new
   immersive social experiences, accessible to the mass-market, through
   the entire spectrum of extended reality. We will achieve this with a
   replicable metaverse foundation that that can work with any 3rd party
   or CSP immersive experience, linking together the platforms users care
   about. And we expand the monetization potential with a focus on B2B2X.
   In doing so we help CSPs adapt to any immersive experience,
   transforming exploratory metaverse solutions into a viable and
   profitable ecosystem business across many industries.

   Please view the content below to get details on every aspect of our
   innovative solution. And enjoy highlights of the demo that you can be
   immersed in at DTW! We look forward to seeing you there.


Simplifying and monetizing relationships within the metaverse community and across platforms.

Tata Consultancy Services

SMART COMMUNICATIONS, INC.

Philippine Long Distance Telephone Company (PLDT)

Infosys

EZECOM Co., Ltd.

Econet Wireless Zimbabwe

Mighty Minions: Unleashing domain-specific GenAI via SLMs

Harnessing the power of pre-trained smaller language models

Telecom Argentina, S.A.

Digi-boost connectivity services

Aiming to drive $50m new revenue and $6B income annually. Digi-Boost Connectivity Service Solution unlocks new revenue growth in fixed networks.

Beijing University of Posts and Telecommunications

Jio Platforms Limited

Bridge Mobile Pte Ltd. trading as Bridge Alliance

Metaverse enablement through standard APIs

Ignite growth with metaverse powered by 5g standardized service exposure.

Channels & markets - Phase II

The Channels and markets project seeks to make it easier for dynamic
   B2B2B marketplaces to form using TM Forum Open


ADVANCED INFO SERVICE PLC. (AIS)

iMocha 'Mocha Technologies Inc'

Rise of the bots 

   Update on Dec 1, 2023

   The catalyst team has submitted a case study to TM Forum TechCo
   Organizational Design (TCOD) project, feel free to review and make
   comments:
   https://projects.tmforum.org/wiki/pages/viewpage.action?pageId=277316474

   According to TM Forum’s Digital Transformation Tracker 7, the more
   human aspects of digital transformation such as organization, talent,
   and culture are seen as key barriers to success. And unlike the more
   technical aspects of transformation, there is little
   benchmark/advisory available for transformation leaders to follow.

   This need for clear guidance is becoming more acute as digital
   technologies such as LLMs, generative AI are becoming ever more
   capable of performing “human” tasks.

   As a first step, TMF has developed GB1047 Digital Talent Maturity
   Model (DTMM), forming part of a proposed suite of material to help
   DSPs successfully handle the human aspects of transformation. In this
   catalyst, we are putting this model to practical use, using it to
   identify the specific human challenges our champions are facing, and
   identify practical solutions for our industry. In phase 1 we have
   already made significant findings:-

   CMCC Zhejiang: To improve human interworking with AI Bots to achieve
   “Zero-touch” network O&M, new professional career paths and systematic
   training designed for bot development were introduced. This has helped
   CMCC Zhejiang to create bots and release people for more meaningful
   work.

   stc: A knowledge management governance and platform has been
   established, supplemented with digitalized, personalized assessments
   of each employee’s skill status. This has helped to create a learning
   culture with knowledge sharing, continuity of skilling and
   accessibility to required information.

   AIS: Five improvement areas were identified, in which a hybrid work
   policy and knowledge management were prioritized to foster higher
   employee engagement, facilitate cross-functional collaboration,
   promote a learning culture, and thereby deliver business outcomes.

   MTN: DTMM was used to assess its on-going digital workplace
   initiatives and identify additional opportunity of using LLMs to
   improve employee experience. MTN also leveraged DTMM to validate some
   of its unique employee well-being, diversity & inclusion and
   upskilling practices.


Keeping the human-in-the-loop to maximize the business value of AI-driven digital transformation.

Business-intelligence of Oriental Nations Corporation Ltd.

Beijing Baidu Netcom Science Technology Co., Ltd.

DataFabric-based intelligent data sharing

   Welcome to our catalyst!
   ------------------------

   The project leverages the DataFabric concept to construct an
   intelligent data sharing system for data assets, focusing on
   addressing challenges such as difficult data asset acquisition, poor
   data asset quality, low data asset utilization efficiency, and slow
   data asset monetization. Build a data sharing platform assets to
   breakthrough from data acquisition to assign to the whole process of
   use, by swiftly establishing data connections. It provides
   interlinked, convenient and automatic functional applications for the
   whole life cycle of data assets, freeing developers' hands, enhancing
   business demands, expanding the scope of the digital market, and
   enabling the value of data. This, in turn, allows more talents to
   engage in creative endeavors.

   After the establishment of the project, China Unicom Software Research
   Institute organized detailed research and analysis of the status quo
   of data assets, overall plan design, software detailed design
   ,coordination work with other partners and other work . CAICT is
   responsible for the formulation of data asset management methods.BONC
   is responsible for software platform design and architecture, and
   completing the development and implementation of data assets and data
   integration functions.Baidu is responsible for providing intelligent
   algorithms and search engine technology for the platform, using
   natural language processing and machine learning to conduct in-depth
   analysis and index of data. AsiaInfo Technology is responsible for the
   construction and implementation of data asset operation functions.

   This project has achieved the following goals and practices:

   1.Unified management of BOM multidomain data assets

   Open up organizational, network, and technical barriers to achieve
   peer-to-peer connection, build data asset catalogs and data asset
   mapping, and complete the main business BOM three-domain data online
   can be seen, checked, managed, and available.

   The data asset screen displays asset lifecycle data from multiple
   dimensions such as asset management, asset scenario operation, asset
   subscription, and asset usage. The screen fully demonstrates the
   massive data processing and analysis capabilities of the project,
   which includes over 47000 multidomain Data assets, 510PB storage
   capacity, over 3800 high-value assets, over 86000 asset references,
   over 30000 asset subscriptions, orver 11400000 asset push times, over
   87% timeliness rate of assets push. At the same time, based on the
   timeliness and scenarios of frontline personnel usage, asset
   standardization and scenarioization were promoted through business
   scenarios, and more than 4000 business scenarios and 14000 customer
   view scenarios were summarized for frontline empowerment.

   2.Building an intelligent asset catalog

   Utilizing technologies such as data virtualization, integration
   capabilities, cross-platform deployment, and orchestration to enable
   rapid display and retrieval of data through DataFabric. Employing
   knowledge graphs and artificial intelligence to achieve intelligent
   recommendations for data assets, transforming the traditional approach
   of people searching for data to data finding the right people.

   The use of this entire service is no longer limited to the PC. We also
   provide mobile services, enabling employees to grasp data dynamics
   anytime and anywhere, allowing data to flow at their fingertips, and
   delivering flexible and efficient data value transmission.

   3.Integrating standards, development, governance, and operations into
   a unified workflow

   Based on the idea of DataFabric's data architecture, it builds an
   asset management product system to provide managers, business
   personnel, and developers with full-process control and openness of
   asset management, release, subscription, use, evaluation, and
   downgrade, and realizes a unified management system for data
   assetization.

   Data asset developers can develop new assets on the platform or
   perform secondary development on acquired data assets. With the
   predefined data standards on the platform, they can generate data
   models with a single click. Through data integration tools, they can
   smoothly carry out logical transformations and mappings for data
   processing. Meanwhile, data producers can set up and monitor
   processing tasks on the platform, leading to the generation of a
   complete data asset processing workflow within the platform.

   Data asset quality is of utmost concern to everyone. Data producers
   can ensure the timeliness, completeness, accuracy, reasonableness,
   uniqueness, and consistency of data through quality management.
   Ultimately, a data quality report is generated to guide developers and
   producers in quality control. Data users can also focus on the
   reliability of data quality, facilitating necessary quality avoidance
   and analysis. Data assets that pass quality validation can be
   published on the platform to meet the queries and usage needs of
   users.


51% reduction in data operational costs. <br>Automate 55% of your data development process. <br>Drive 21% increase in business revenue.<br>

Cloudsense Ltd.

VIAVI Solutions

Etisalat UAE

CloudBlue

BT Group plc

Paving the way for dynamic network sharing

Paving way for network sharing between CSPs & hyperscalers by embracing cloud and new age technologies

MYCOM OSI

IBM Corporation

Airbus

Flytxt B.V.

Telecom Egypt

Building customer trust through a multi-network assurance platform- Phase III

   The catalyst will demonstrate an integrated and automated
   multi-operator service assurance capability supporting SD-WAN products
   in the RUN-phase. One CSP owns the interface to the customer, but
   depends on services from different operators acting as if they were
   all from one source.

   To deliver consistent service and an enhanced customer experience, the
   enterprise’s primary or “overlay” CSP will leverage partner CSPs
   (referred to as “underlay” CSPs) across different geographies. The
   solution will automate processes across the partner network ecosystem.
   In addition to providing guaranteed service levels to the enterprise,
   the catalyst will include a state-of-the-art customer portal embedding
   AI-guided operational assurance and experience orchestration
   capabilities.

   The solution demonstrates elements of a digital-first enterprise
   customer experience management for primary CSP and their partners in a
   collaborative business environment. These include visibility into the
   monetization of their SD-WAN services, including real-time charging,
   performance and QoS implications, and transparency and control over
   the collective resources managed by their primary CSP and its
   partners. The solution will also showcase how AI-guided experience
   monitoring and next-best decisioning at scale can help augment
   customer trust and proactively fill in experience gaps to improve
   monetization.

   Where enterprise network service offers are traditionally supported in
   an insular, siloed fashion within the primary CSP and across its
   partner CSP ecosystem, our solution will demonstrate how to
   interconnect numerous participating networks and systems using TM
   Forum Open APIs to provide an enhanced enterprise experience.


CSPs can deliver SDN service capabilities, provided by partner with the benefit of extended range, improved service quality and enhanced cux.

Huazhong University of Science and Technology

Trustworthy computing transaction service

   Welcome to the C23.0.588 Catalyst project space!

   This catalyst project is to seek solution to enhance close
   collaborations between the computing service demanders and suppliers,
   particularly for network and cloud operators, and to improve the
   efficiency and utility rate of their computing resources and services.
   The goal is to transform the current landscape into a more integrated,
   productive, and innovative environment.

   The space is designed to allow visitors to learn about the catalyst
   project, the team's relevent resources, and the TMF assets used.

   We’ll be showcasing our achievements at DTW23 - Ignite in Copenhagen
   on 19-21 September 2023 and look forward to having you come and work
   together.

   Kiosk and Zone: C30, Zone 1

   Enjoy browsing!


Boost utilization rate of computing services more than 50% , spurring millions in revenue & streamlining computing service collaboration.

Beijing ZZNode Technologies Co.,Ltd.

Nanjing University

SHENZHEN MASTERCOM TECHNOLOGY CO.,LTD

PT Telekomunikasi Selular

Accelerating cognitive growth on WISE investment

Balancing investment strategies through AI-driven lean management 

Smart Axiata Co. Ltd.

Decentralized immutable platform: CSP collaboration – Phase V

Private blockchain-based decentralized fabric implementation for CSP


Shaanxi Normal University

Maxis Broadband Sdn Bhd

Robi Axiata Limited

Beijing Tianyuan DIC Information Technology Co. Ltd.

Techco practicing decision intelligence for sustainable growth

   #C511 Project Overview#

   ► The Challenge

   CSPs continues to sell their connectivity services as their main
   income. If these CSPs lack of modern methods to understand their
   customers, their connectivity services will have low differentiation
   and their campaign management continue to have very low successful
   rate. CSPs need to develop ways to have deep understanding on their
   customers. Also, expanding beyond connectivity is also important but
   many CSPs lack the capability to do so.

   ► The Solution

   In order to do this, participants help champions to find the way to
   transform itself from Telco to Techco (not just on technology but on
   culture, organization and process transformation). The transformation
   to Techco helps the company to use the latest technologies to build
   advance decision intelligence. The outcome-based decision intelligence
   framework enables the champions to have a deep understanding on
   customer segmentation, their spending preference and then developed
   their Right-X (Right time, Right way, Right offer) campaign strategy.
   In addition, the transformation to Techco helps the champions to find
   new business markets and ecosystem partners for new business model
   (verticals deployment like buildingMedTech platform and partnering
   construction industry).

   "Many champions within this Catalyst team are actively practicing
   Techco Strategic Positioning. One example is 2022 stc Chairman message
   stated clearly‘becoming a leading Techco’."

   Statement from one key Champion stc: the project showed how Ecosystem
   Service Providers (ESPs) and partners can better use data intelligence
   to digitally transform the whole operations with 360-view of customer
   aspects, needs and context. By identifying their largest Operating
   challenge which can be leveraged to drive better business outcomes,
   ESPs can make more informed and strategic investments into
   Customer-centric Digital Transformation, increase agility of their
   business operations, improve Return on Experience (RoX), and achieve
   experience-centric business operations for long-tern sustainable
   growth.

   #Diverse Champion Business Use Cases#

   →China Mobile IT: Centralized Digital Marketing to adpt dynamic
   business changing and customer expectation

   CMCC Group IT team collaborate with CMCC provinces to create a
   Centralized Digital Marketing Platform to make better decision that
   can drive Nationwide business growth (e.g. FMC Value Growth, 5G ARPU
   Growth).

   →China Mobile Guangxi: Digital Marketing for FMC Value Growth

   China Mobile Guangxi introduced a Decision Intelligence-oriented
   Operations transformation framework empowered approach to ensure the
   success of launching a dedicated campaign to prioritize the
   high-quality development of FMC users.

   →stc：Data-driven Mobile Customer Value Management

   stc “Persona-based” orchestration solution is expected to dramatically
   enhance all Customer-fronts and it is showing
   positive RoX with Customer support team (Both Digital & CC). As of
   2022, EBITDA increase 9.8% YoY showing the investment have a healthy
   return.

   →HKT：Dr.Go (MedTech) practicing decision intelligence for Right-X
   (right time, right way and right offer)

   HKT Dr. Go is a MedTech platform to connect patient and doctor over
   the OTT apps with high quality vidoe connections. It provided Zero-X
   (Zero touch, Zero Wait, Zero Trouble) for doctor consultation and
   medicine delivery. Through data analytics and decision intelligent,
   Dr. Go also provide the selling of good using Right-X (Right offer at
   right time with right way) approach. Gross Merchandize Value increased
   by 160% YoY (HKT 1H interim result report) .

   →China Unicom：Leverage Outcome-Based Decision Intelligence framework
   to improve customer services

   With intelligent decision-making as the core, drive the digital
   transformation of capabilities in various business areas and achieve
   refined customer service, thereby improving customer experience and
   effectively managing customer expectations

   →China Mobile Anhui - Mobile Gaming Experience Management powered by
   Decision Intelligence

   By building a data-driven decision-making intelligence platform,
   mobile game experience standard management system and domain knowledge
   base, China Mobile Anhui achieve proactive experience management of
   popular mobile Internet businesses (such as mobile gaming). In
   particular, mobile gameing experience have increased by XX%, and
   customer complaints have decreased by about 80%.

   #Main TM Forum Assets Used or Contributed, Academic Paper (Published
   in USENIX ATC, IEEE ICDE etc)#

   TMF plays a vital role: This Catalyst team used a lot of TMF assets
   and also developed / contributed to multiple TMF members projects
   (DT4DI, AN, TCOD, AIOps, MAMA, CEM). We believe the long-term
   sustainability recipe shall combine value creation (DT4DI) with
   autonomy and efficiency (AO) and TCOD in the context of the TM Forum
   ODA framework.

   →Our team led DT4DI(Digital Twin for Decision Intelligence) member
   project, and team deeply contributed, key outcomes: IG1307, IG1310,
   IG1310A

   →China Mobile IT as the speaker of DT4DI Webinar:

   https://inform.tmforum.org/webinars-and-podcasts/webinars/digital-twin-for-decision-intelligence-dt4di/

   →Deeply contributed TCOD, e.g. 1316A

   #Impact on Industry#

   →Impact on vision & strategic level

   This catalyst project is addressing a viable vision that can affect
   the strategic direction of a Telco. Our view is Telco can change from
   a low growth rate or even stagnant growth rate Telco to high growth
   rate Techco and even able to partner with ecosystem partner to enter
   new markets.

   →Impact on sustainable business growth

   Our contribution on applying technology into decision intelligent can
   bring Techco to realize it is possible to have a very deep understand
   on customers and then able to group them into different segments and
   persona. In addition, gaining insights on customers’ need. With such
   knowledge, campaign management will not be cold-call but enjoy a high
   successful rate by Right-X (right offer at the right time with the
   right way).


Successfully change from telco to techco by using latest technology in decision intelligence. Opening new markets and boosting revenue growth, aiming for double digit growth in many applied areas.

TELUS

TerreStar Solutions Inc. DBA Strigo

ETIYA

HCL Technologies

Cellular to satellite communication

Optimizing standardized system architecture for ubiquitous cellular and satellite systems experience

BolgiaTen Limited

Ethical AI

It is critical to ensure that the AI technologies we create and employ
   are designed to respect the privacy and security of the end user’s
   data and their associated fundamental rights. This Catalyst seeks to
   ensure AI-driven decisions are fair and free of any harmful


Navimentum Information System Ltd.

Whale Cloud Technology Co., Ltd

Large language models accelerate innovation and intelligent transformation

Enhancing customer service interactions through generative AI

Globe Telecom Inc.

Data-to-NPS: Boosting NPS using Decision Intelligence

Understanding customer needs through genAI and digital twins

Telecom Italia Sparkle S.p.A.

Digital Twin for network operations - Phase II

Simplifying network maintenance for the 5G era with a digital twin network approach to achieve high autonomy and business value for CSPs.

Carbon Footprint Ltd

Snowflake Inc.

Digital carbon footprint optimization

   Welcome to our Moonshot Catalyst “Digital Carbon Footprint
   Optimization”

   Our catalyst project has built a solution to help CSPs reach their
   Net-Zero targets. To do this we are addressing the biggest challenge -
   reducing Scope 3 emissions (indirect emissions that occur in an
   organisation’s upstream and downstream activities).

   Imagine you are the CSP Product Manager, and you want to build a new,
   standout offer that is aligned to the CSPs environmental goals. The
   Product Manager can use the product catalog’s new attributes to see CO2e
   information in real-time and use intelligent search tools or
   generative-AI to build alternative lower carbon product offers.

   Now imagine you’re the customer looking for a new phone and broadband
   deal. The customer can view through any digital channel this new
   promotion and see the CO2e information of the offer, enabling them to
   have knowledge of the impact of their purchase. As the customer starts
   to get used to their new mobile phone, the customer can get predictive
   insights (based on AI/ML) that will tell them how efficiently they are
   charging their mobile and give recommendations on how to optimise
   their carbon footprint.

   In the attachments below, the Catalyst Overview will highlight key
   messages. For more information on the insights into the use case
   scenarios then please download the Solution in Action deck. You can
   also see slides on the use case architecture showing how all CSP
   Champions and Participants played a vital role in building this
   solution.

   In Copenhagen, we invite you to visit our kiosk, M2-Energy Efficiency
   within the Innovation Labs 1 Hall. There, we will showcase our demo,
   showing the impact that this solution can have on the industry. We
   will also be sharing our catalyst in the Arena pitch at 1.30pm on
   Tuesday, 19th September. Finally, be sure not to miss our Moonshot
   Catalyst panel: “Solving the biggest industry challenges to achieve
   breakthroughs with far reaching impact” at 4:45pm on Wednesday, 20th
   September on the Studio Stage where our Champion representative,
   Lester Thomas, Chief Systems Architect and Distinguished Engineer,
   will discuss how our industry can lead the world towards carbon
   neutrality, and in doing so cut our energy consumption by at least 25%
   by 2025.


Enable CSPs to create, launch and promote lower carbon offers and reducing Scope 3 emissions.

Atlas: telco autonomous operations for verticals - Phase II

   1. Storyline & Solution

   Telecom operators have natural advantages in networks, data,
   technology, and play a crucial role in the global economic digital
   transformation. They empower digital transformation in various sectors
   by leveraging cutting-edge technologies such as 5G and AI, driving the
   digital economy to develop in more fields and at a deeper level.

   Last year, China Telecom made the "ordering, activation, utilization,
   and assurance of 5G private networks" as the main theme of phase I of
   this catalyst. We are pleased to see that the outcomes of phase I,
   such as service agile provisioning, end-to-end service assurance, have
   been applied to more and more vertical customers. A new growth model
   driven by network based IT and data elements, has become the second
   growth curve for operators, with 5G cloud network business is the key
   point.

   By 2023, telecom operators in China have entered the phase of
   large-scale deployment of cloud network autonomous operations. They
   are planning and constructing automation and intelligent capabilities
   to cater to a broader range of specialties, encompassing a wider
   variety of products, and driving the automation and intelligence of
   more production and operational scenarios. Therefore, in phase II of
   this Atlas catalyst, we expand the original autonomous capabilities
   which support the E2E production process for 5G private networks into
   four aspects: "customer experience management, product operation,
   cloud network infrastructure operation, and general technology
   basement". Therefore, we have formed four special topics or scenarios
   for phase II to support more products and businesses, and continue to
   evolve towards higher levels of cloud network autonomous operation.
   This also perfectly aligns with China Telecom's vision of
   "Ultra-premium customer experience, Ultra-fast telecom services, and
   Ultra-intelligent cloud-network O&M".

   These 4 topics are introduced in detail as follows:

   1) Customer experience management for verticals. Facing the market gap
   of CEM in the industry, we construct a customer experience evaluation
   metrics and deploy a 5G service quality assurance system that matches
   the industry's requirements, completing the construction of customized
   5G private network operation and maintenance modules for vertical
   enterprises.

   2) Closed loop of private network autonomous operation. We take the
   optical transmission network as an example to explain automated and
   intelligent process, such as business opening, fault management, and
   product service quality assurance, in order to solve problems such as
   long opening time, difficult fault RCA, and difficult SLA assurance.

   3) Metro Cloud Network, which takes the operation and maintenance of
   vBRAS as an example, to introduce how telcos can solve the challenges
   brought by network virtualization, and CT/IT integration.

   4) Digital twin technique. We will use digital twin as a typical
   technology basement and show its applications in network
   visualization, planning, and simulation deduction.

   These typical scenarios can be seen as pieces of jigsaw puzzle. They
   will form a full picture that will help you to have a more
   comprehensive and clearer understanding of how telcos enable the
   digital transformation of vertical industry, and finally achieve the
   goal of L4 autonomous operation.

   [IMAGE]

   2. Team Collaborations

   This project have 25 people from 6 companies form a joint project team,
   which includes two champions: China Telecom, China Union, four
   participants: Huawei, ZTE, AsiaInfo, Nokia.

   Guided by the vision of “Three Ultra”, based on the "four-layer and
   four-closed-loop" architecture of China Telecom's Autonomous
   Cloud-network O&M, the four vendors focus on the four directions of
   "customer experience, product service, cloud-network operation, and
   network digital twin" to carry out application innovation and realize
   single-domain autonomous.

     * Nokia: Build the autonomous capability of customer experience
       quality assurance.

     * Huawei: Build the autonomous closed-loop capability of service
       provisioning to operation.

     * ZTE: Build the autonomous capability of Innovative vBRAS network
       solution in new metropolitan area network.

     * AsiaInfo: Build the autonomous capability of network digital twin
       technology.

   Two carriers are responsible for cross-layer integration and E2E
   business process streamlining to upgrade cloud-network operation
   automation and intelligence, supporting service development and
   efficient O&M.

   [IMAGE]

   3. Innovation and uniqueness of the catalyst project

   1) The industry's leading to-B service customer experience indicator
   system and assurance system. (Ultra-premium customer experience)

   2) Autonomous closed-loop from service provisioning to quality
   assurance for OTN high-quality enterprise private line.(Ultra-fast
   telecom service)

   3) Metro cloud network O&M facilitates network digitalization and
   intelligent O&M. (Ultra-intelligent cloud-network operations)

   4) Network digital twins are deployed in multiple scenarios on the
   live network. (Key basement technology)

   [IMAGE]

   4. Catalyst Value

   These application scenarios have been deployed internally and
   externally by Chinese operators in the past year, and the benefits
   they have brought to vertical industry customers are evident.

     1. The customer experience quality assurance capability has been
       deployed in five province branches. The handling time of customer
       complaints has been reduced from 4.5 hours to 3 hours, the timely
       handling rate of complaints has been increased from 80% to 93%,
       and the accuracy rate of identifying service quality anomaly has
       been increased from 30% to 75%.

     2. The closed-loop of autonomous capability from service opening to
       operation has been piloted and verified by China Telecom. It has
       been deployed in multiple province branches, serving over 2000
       government and enterprise clients in more than ten vertical
       industries. The autonomous level is increased from L2 to L3+, and
       the customer satisfaction is improved by 2.1PP. The provisioning
       duration of cross-province private line services is reduced from
       weeks to days. The annual revenue of supported services reaches
       billions of RMB.

     3. VBRAS innovation capability in Metro Cloud Network has been
       piloted in production networks in 7 provinces of China Telecom,
       resulting in a decrease of over 10% in comprehensive network
       operation costs and an 85% reduction in fault location time.

     4. The network digital twin capability has been validated in China
       Telecom Zhejiang province branch about the prototype system for
       key business scenarios of the Asian Games. It has been promoted to
       multiple other province branches as well. The network failure rate
       decreased by 68%, manual operation and maintenance costs decreased
       by 60%, and the efficiency of emergency handling increased by 60%.

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   5. Usage of TMF Assets

   Since the first catalyst project we led in 2018, we have attached
   great importance to the use of TMF assets during the project
   implementation process, as well as the contribution and promotion of
   catalyst achievements to TMF standard projects. In fact, the AIOps
   working group in the Data&AI theme of the Collaboration project now
   comes from the AIOps catalyst project phases I to III from 2018 to
   2019. Atlas Phase II mainly uses a series of related standards such as
   AN, AIOps, eTOM, DT4DI, etc. in TM Forum.

     * Refer to AN series standards as the goal and scope guidance for
       this project, important use case scenarios have been established.

     * Refer to the AIOps series standards to determine the application
       methods of AI technology during system development and operation,
       reducing system development and maintenance costs.

     * Refer to eTOM series standards to design the system framework of
       this project and improve system development efficiency.

     * Refer to the DT4DI series standards to study how to apply digital
       twin technology to enable vertical industry digitization and
       intelligence, and increase operational effectiveness.

   At the same time, the Catalyst project innovation achievements have
   been fed back to TMF assets. This year, we have successively exported
   IG1274F E2E AIOps system functional architecture, IG1274H AIOps
   capability management. And also, we have contributed the theoretical
   innovation and use case solutions of Chinese operators in the field of
   autonomous operation into TMF AN5.0 and DT4DI white papers,
   respectively. These achievements will be continuously iterated and
   updated within the standards working group.

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With annual revenue of digital transformation reaching $20 billion, China Telecom is serving 10 million customers in 15 verticals.<br>

Ethical AI - Phase II

Expanding beyond customer domains and demonstrate more use of Ethical AI


Evaluation of autonomous network service experience for the cloud network

   In 2022, CAICT organized industry partners to launch practices based
   on CCSA's TC610 AN evaluation system and released IG1218D Best
   Practice of Level Evaluation for Autonomous Networks Service
   Experience at TM Forum. Based on the concept of AN, this best practice
   formulated AN service experience level indicators for cloud-network
   private lines, guiding CSPs to provide high-quality cloud private
   lines for enterprise cloudification and industry digital
   transformation, and to deliver a superior zero-wait, zero-touch, and
   zero-trouble experience.

   This project is implemented based on IG1218D, led by China Unicom and
   CAICT, and participated by Huawei, AsiaInfo, and ZZNode. From the
   perspective of vertical industry customers, this project focuses on
   developing technical standards and test specifications for level
   evaluation of the subscription, provisioning, use, and O&M of
   cloud-network private lines on Autonomous Networks. In addition, this
   project evaluated the experience of the cloud-network private line
   service based on the live network environment of China Unicom.


Identify key points of service experience and formulate grading standards, evaluation rules and test specifications.

Türkiye’nin Otomobili Girisim Grubu Sanayi ve Ticaret Anonim Sirketi

Oracle Corporation

Experience guaranteed connectivity

   In this section you can find catalyst use case overviews, champion
   video testimonials, demo screenshots and videos, links to the project
   CurateFX page, product descriptions, and long-form content such as
   white papers.


Drive billions in new revenue through accelerated scale-out of industry verticals.

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