Catalyst Project

4G has powered breakthroughs in the communication, manufacturing and software service industries. Although consumer growth is slowing, the enterprise sector offers fresh growth opportunities for communications service providers (CSPs) – particularly through 5G-powered applications. Through 5G, operators will be central to enabling inter-industry cooperation and solving the pain points of existing enterprise support.

In order to serve these industries at scale, CSPs must establish an end-to-end online digital support system. This Catalyst demonstrates China Unicom’s 5G digital support system for enterprise customers, providing improved customer support experience. It allows vertical customers to search, select, order and monitor the services provided, including AI, network slicing, edge computing and other technologies. This is enabled through business, operation and management domain data, combined with big data analysis. It provides users with end-to-end solutions and online closed-loop support for customer service processes. These functions and platforms will help to optimize core business processes and accelerate the business support lifecycle. The solution will be demonstrated in a medical industry scenario but could easily be deployed in many other verticals.