• Overview of TM Forum Excellence Awards 2026

The Excellence Awards program highlights achievements in our industry through pioneering business cases relating ODA implementation, network monetization and partnering, autonomous networks, AI innovation, and initiatives that benefit both people and the planet. Each of the nominees listed has been selected from a wider pool of over 160+ entries across six categories. The awards program has been accrediting leading companies for their inventive achievements since 2007.

Excellence in ODA implementation

China Unicom: Redefining Digital Excellence through the “Five Middle Platforms” ODA Transformation for a World-Class Techco

Grameenphone’s ODA Driven Digital Transformation at Scale powered by Ericsson

Genix Platform: Operationalizing ODA Canvas

Driving Growth and Innovation Through ODA-Led Transformation at e&

Telco BSS Transformation

T Wholesale BSS Transformation Excellence with ODA

From Black Box to Business Velocity: How Industrial-Scale ODA Transformed 5G Slicing into an Engine of Agility and Efficiency

Operationalizing ODA Beyond OSS/BSS: How Telin Built an Enterprise-Wide System for Agile Execution and Governance

SRIMS – Redefining OSS with TM Forum Standards, Agility, and Innovation

stc – CBU Digital Transformation – with maximum adoption of ODA and Open APIs

OpenXL (Open eXperience Layer): Accelerating Digital Transformation and Improving Self-Service Through SoE/SoR Decoupling and High-Performance TMF APIs.

Alvatross & Onivia’s Product Catalog

Transforming BSS Intelligence with Agentic AI and ODA: China Mobile (Shandong) & Huawei

e& UAE Sets Regional Benchmark with Large-Scale Digital Transformation Leveraging TM Forum’s Open Digital Architecture

Excellence in customer & developer experience

OneX: Building Vodafone’s Next-Generation Experience

Agentic AI Empowering AI+BOSS for Seamless CX: China Mobile (Jiangsu) and Huawei

Kraken: improving TalkTalk’s customer and developer experience by removing friction from the operating model

JioBrain Customer Intelligence & Protection Suite

E& Self-Assurance Platform: Transforming Mobile Network Troubleshooting and Customer Empowerment

Engineering Excellence

Experience-Led Autonomy at Scale: How Google Fiber and Netcracker Transformed Customer and Developer Experience through AI-Native, ODA-Driven Operations

Transforming Operations and Driving Growth with AI-driven Unified Customer Insight

Customer Experience Insights

Agent-Twin Synergy: Achieving L4 Autonomous Customer Experience Assurance with Deterministic AI

Genix by Axonect: Advancing Customer & Developer Experience Through ODA-Aligned Agentic AI

How Three UK and Amdocs’s complex mobile app transformation doubled customer satisfaction

On Boarding Sky as a Fibre Customer using ODA and TMF Wholesale Broadband Standards

Config not code: STC’s business led T2R rebuild with Open APIs, AI and event driven automation

The Proactive Experience Guardian: Driving Business Growth through Real-Time Autonomous CX Assurance

Etiya & Dhiraagu

Rakuten Mobile AI Analyzer platform

Transforming Customer Experience with Open Source ITSM Platform – Cloud Autofix

Excellence in people, profit and planet

Digital Twin for Datacenters in Telefónica Germany

5G2B Intelligent Operations System Empower Unmanned Automated Mining

TeleNavi: Voice-Only Navigation & Ride-Hailing

Project Green-Pulse

Leveraging TM Forum Offerings for impactful & holistic innovation

Powering Intelligence, Empowering Green—An AI-Driven Energy Optimization System for Artificial Intelligence Data Centers

Early Warning System Driving Sustainable Business Continuity

Data Asset Protection: Construction of an Ultra-Large-Scale Cross-Region Dual-Active Disaster Recovery System

Beyon’s Green Program

GeoSynthesis Digital Twin -Enhanced Field Performance Validation (EFPV)

Kraken: sustainable outcomes for people, profit, and planet through operational clarity

Excellence in AI & data for business impact

Tianjin 10010 Hotline Callback: Full-Scenario Digital & Intelligent Operation Practice and Application

JioBrain- An Industry Agnostic AI Platform

From Data to Revenue: AI-Driven Customer Engagement at Emtel

Telenet’s GenAI customer chatbot

AI Agent for Digital Frontline Employees: Pioneering a New Paradigm of Intelligent Operations and Customer Service

AI-First Quality Engineering for rapid Fiber expansion and Seamless Customer Experience

Igniting TM’s AI Ops Revolution – The AI Assist in Robin+

Telco LLM for Network (Field) Operations

STC Digital and AI Transformation with Ericsson Cognitive Software

Agentic AI Innovation for Trusted Data Circulation and Intelligent Operations

AI Maestro – E2E Performance & Capacity Solution – Rakuten Mobile

Verizon’s GenAI Transformation: Accelerating Digital Velocity at Scale

AI‑Driven Predictive Assurance at stc: From Global Roaming to Multi‑Domain Scale

CRISP – Claim Resolution Intelligent Settlement Platform

Agentic AI Transforming Telco Retail: From Customer Conversations to Real-Time Decisions

From infrastructure to revenue: China Mobile and Nokia reinvent network monetization with Agentic AI

e&’s innovative agentic-AI customer-experience transformation at scale – powered by Amdocs + NVIDIA

The Agentic Growth Engine: End-to-End Real-Time Hyper-Personalization Campaign

Smarter Search for Sustainable Growth: Evolving MyTelkomsel’s AI-Enabled Search Platform

Fault Digital Employee: High-level Decisioning in Agentic Systems

IOH Next Generation Operations Evolution: Cutting Edge AgenticOps Amplify Transformation Outcome

Excellence in autonomous networks

Leveling up: stc and Nokia advance from conditional to high autonomy

OotF with ANO L4 maturity

Cloud Autofix– Advancing Autonomous Network Operations at BT Networks

JPL’s TelOS AI Suite

To AN Level 4 and Beyond: How 900+ AI Agents Have Transformed China Telecom’s Operations

End-to-End Evolution of Autonomous Networks Toward AI Agents

Differentiated Experience Monetization for New Growth

Agent-Twin Synergy: Achieving L4 Autonomous Customer Experience Assurance with Deterministic AI

Mycom and Globe Telecom’s Autonomous Networks L3/L4 Solution

Autonomy in Action

Zero-Touch Resilience: Real-Time Crowd Detection with Rapid Closed-Loop Autonomous Network for the Massive Seasonal Migration

Digital Intelligence Life Unicom Ten-Thousand-Households Comprehensive Upgrade Plan

Autonomous Networks in Action: AIOps Closed-Loop Fault Remediation and Auto-Healing

Driving the Formula 1 STC Grand Prix with AI Powered Autonomous (L4) Networks.

AI Agent Usage in IP Network Operation and Maintenance

Excellence in composable ecosystems for new revenues

Etiya & Bouygues

Telin Network API Hub: Building The First Ecosystem & Platform Enabler for Telco-Grade APIs In APAC

AT&T IoT Marketplace – enabling revenue growth through IoT offering innovation

Zain Bahrain’s Enterprise Digital Ecosystem powered by Tecnotree’s Composable B2B BSS

UNN and Ericsson: Pioneering the World’s First Multi-Service Wholesale Network to Accelerate Brunei’s Digital Vision

Code, Compose, Grow: The “Inversion of Control” Engine for Industrialized Innovation

Harnessed ODA to Orchestrate a Scalable Wholesale Platform for New Revenue Growth for Fibre Operator

Next-Generation Intelligent Capability Open Product System: Escorting Chinese Enterprises’ Blue Ocean Journey with the Web of Technology

Engineering Reuse at Scale with Axonect: A TM Forum ODA-Aligned Composable Platform Ecosystem

ODA-Driven Industrialization of NTN Services

NUCLEUS: Agentic Framework powering Profitable, Composable Network Services for AT&T Flexware

Kraken: enabling new revenue models through a composable ecosystem architecture

Winners will be announced during DTW Ignite in June 2026 and a shortlist of Finalists will be published on 27 March.