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Incident co-pilot

URN C24.0.636
Topics AI (Artificial Intelligence), Autonomous networks, Fault management

Using GenAI-powered solutions to increase proactive incident management, reducing repeat incidents and resolution times.

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In today's complex network environments, incident management is a critical task for ensuring business continuity and minimizing downtime. However, traditional incident management tools often fall short in providing the necessary correlation and next-best-action guidance to effectively manage incidents. This is where generative AI (GenAI) can play a transformative role. Problem: Lack of Correlation and Next-Best-Action Guidance The root cause (RCA) of incidents is often difficult to determine, especially when multiple sources of data, such as alarms, tickets, and customer feedback, are involved. Traditional incident management tools struggle to correlate this disparate data and provide actionable insights. Additionally, these tools often lack the ability to suggest next-best-actions, leaving incident management teams to rely on their experience and intuition. Solution: GenAI for Incident Co-pilot GenAI can address these challenges by providing a more comprehensive and proactive approach to incident management. GenAI algorithms can analyze vast amounts of data from various sources to identify patterns, anomalies, and potential root causes. This ability to correlate data effectively is essential for determining the true RCA of incidents. Furthermore, GenAI can go beyond simply identifying root causes and provide next-best-action guidance to incident management teams. By analyzing historical incident data and current network conditions, GenAI can recommend the most effective course of action to resolve incidents and prevent future occurrences. The proposed solution is a human-AI co-pilot system that leverages Generative AI (GenAI) to bridge the gap between AI algorithms and human trust. This system addresses the "Catch 22" problem by providing a transparent and understandable explanation of AI-generated insights, enabling human users to gradually build trust in the AI's recommendations. GenAI holds immense potential to revolutionize incident management by providing tools like Incident Co-pilot with the ability to correlate data effectively, identify root causes accurately, and provide next-best-action guidance. By leveraging GenAI, organizations can significantly improve their incident management capabilities, reducing downtime, enhancing customer satisfaction, and minimizing business disruptions.

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ADVANCED INFO SERVICE PLC. (AIS) logo
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China Mobile Communications Corporation logo
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China Unicom logo
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EITC  (DU) logo
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Huawei Technologies Co. Ltd logo
Infosys logo
MTN South Africa logo
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NATEC RD, LLC logo
Orange logo
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PT Telekomunikasi Selular logo
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Qvantel Oy logo
TELEFONICA logo
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Telecom Italia SpA logo
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Universita degli Studi di Milano logo
Vodafone GmbH logo
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Vodafone Group logo
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